iLab System Support
VUMC iLab Guide for Core Directors and Staff
Responses to Common User Questions
Managing Service Request Workflow
Managing and Confirming Equipment Usage
Charge Entry Billing Method
Creating a Billing Event in iLab (required monthly) & Resolving Billing Errors (red flags)
Refunds
Working with External Customers
New External Customers & Service Agreement Workflows (Core Manager Guide)
Basic Core Services Quote Template
Registration Instructions for External Customers
External Invoice Distribution