IT Service Management

ITSM Mainpage_0.JPG

Overview

IT Service Management (ITSM) is the complete set of activities and tools that VUMC IT uses to plan, design, deliver, operate and control information technology (IT) services offered to our Medical Center customers.

ITSM is comprised of different modules including the following:

Change Management

Configuration Management

Incident Management

Knowledge Management

Problem Management

Request Fulfillment

Event Management

 

Additional information about our tools and framework:

Pegasus

ITIL