Event Management includes any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service, and evaluation of the impact on the services. Events are generated by Element Managers and forwarded into the Event Management process.
The VUMC Event Management process will allow for any Element Manager who meets the minimum set of requirements to integrate into the Event Management core infrastructure design and thus ensure:
- Guaranteed delivery of an event and its associated Event or Automated Incident tickets
- Notifications to the proper technical support teams
How can I get it?
Pegasus Request: DEVICE OR APPLICATION MONITORING REQUEST
Be aware that all monitored devices/applications MUST have a Configuration Item defined in the Configuration Management Database with a correct Integration ID.