Phone and Voice Service Support

Voice Services at VUMC is slowly moving to dedicated support with VUMC IT. While we transition, ensure that your issue is handled by the correct team:

For most VUMC phones...

If you are experiencing phone or voice service problems, or need telephone repair service, call (615) 421-1611 and provide the following information:

  • Contact name and department
  • Contact extension
  • Location of phone
  • Extension (number in need of repair)
  • Type of phone
  • Description of problem

Use a Cisco phone or work at a new VUMC locations?

If you are having an issue with a Cisco PCCE phone, or are located at Vanderbilt Wilson County, Tullahoma or Shelbyville:

Contact the VUMC IT Help Desk at 615-343-HELP (4357) or submit a Pegasus Ticket.

Learn More...

Learn more information about Voice Services here.


VUMC supports a Red Phone system to ensure that strategic locations throughout the enterprise have a working phone at all times. Learn more about our Emergency Red Phone system here.

  • Main Campus
  • Vanderbilt Wilson County Hospital (coming soon)