Voice Services at VUMC is slowly moving to dedicated support with VUMC IT. While we transition, ensure that your issue is handled by the correct team:
Phone and Voice Service Support
For most VUMC phones...
If you are experiencing phone or voice service problems, or need telephone repair service, call (615) 421-1611 and provide the following information:
- Contact name and department
- Contact extension
- Location of phone
- Extension (number in need of repair)
- Type of phone
- Description of problem
Use a Cisco phone or work at a new VUMC locations?
If you are having an issue with a Cisco PCCE phone, or are located at Vanderbilt Wilson County, Tullahoma or Shelbyville:
Contact the VUMC IT Help Desk at 615-343-HELP (4357) or submit a Pegasus Ticket.
VUMC supports a Red Phone system to ensure that strategic locations throughout the Medical Center have a working phone at all times. Learn more about our Emergency Red Phone system here.
ACCESS THE VANDERBILT RED PHONE DIRECTORY