VUMC IT Customer Relationship Mangers (CRMs) maintain a relationship between IT and the business, and increase the value realized from IT assets, investments, and capabilities. Your CRMs are responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment. VUMC IT CRMs are connectors, orchestrators and sometimes negotiators. Your CRM is a liaison between IT and the business units as well as a trusted advisor to the business unit by building that trust through transparency, expert communications, and issue resolution.
Have an IT question or new IT project?
When should I contact a CRM vs Help Desk?
|When I...||CRM||Help Desk|
|Need help selecting a vendor||♦||-|
|Need a new server||♦||-|
|Can’t get connected to VPN||-||♦|
|In need of a departmental application||♦||-|
|Trouble logging into your computer||-||♦|
How do I contact a Customer Relationship Manager?
Contact the VUMC IT Customer Relationship team at email@example.com.
The mailbox is monitored 7am to 5pm CST Monday – Friday. Please allow one (1) business day for a response. For assistance after hours, or for urgent matters, contact the VUMC IT Help Desk at 615-343-HELP (4357).
Meet the Team
Colleen Egan | Director
Colleen leads VUMC IT's Relationship Management team, a team
Together, these areas provide the framework for reciprocal engagements
Before joining VUMC IT in 2018, Colleen developed a nationwide IT audit
Colleen has a Bachelor of Science from Vanderbilt University and an MBA
Customer Outreach & Acquisitions
Larry Byrd | Unique Belot
Vendor Selection, Enterprise Apps, Analytics
John Watkins | Samy Ayoub
Administrative Departments / Non-Clinical Applications
Jeremie Smith | Deanna Lawley | John Miller
LaShawn Shaw | Linda Smith | Kelvin Parker
Still don’t know where to go? Contact a Customer Relationship Manager.