The Jean & Alexander Heard Library and Information Technology at Vanderbilt University Medical Center have partnered to offer the Medical Center community access to Gartner, an online database providing research and analysis about the global information technology industry.
The Gartner database includes executive summaries, perspectives/ research briefs, research notes, special reports on IT-related issues. It also spotlights key technologies, products, trends, market opportunities, industry developments, vendors, products and services.
Faculty and IT support staff can access the Gartner database with a VUMC ID and Password at no cost.
For information, videos and other sources to learn more about Microsoft Word, Excel, PowerPoint, OneNote and other Microsoft Office 365 products, visit the Microsoft Learning Portal at https://support.office.com/training.
ITIL consists of a series of books which provide guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management to satisfy corporate aims and meet business needs.
Pegasus is the in-house developed application used by VUMC IT for Information Technology Service Management (ITSM). The platform can open tickets, track changes, document hardware and software resources, and knowledge articles.