MISSION STATEMENT
Proactively direct VUMC's capacity to develop and maintain effective print capabilities by
- Facilitating the consumption and production of documents through standardization, modern enterprise solutions, and sustainable processes.
- Empowering contract service providers to support print infrastructure through software and hardware functionality and maintenance.
- Identifying and responding to the changing needs of VUMC.
PRINT HARDWARE SUPPORT
VUMC IT’s contracted vendor for document and multi-function print hardware support is RJYoung; Label printers are supported by NTT Data.
For Printer Incidents (i.e. "something is broken"), please submit a ticket through Pegasus or call the VUMC IT Help Desk at 615-343-HELP (4357).
For Printer Requests (i.e. "install, move, add, and/or change"), please see the common service options to the right in the section called, "Helpful Links".
5 STEPS TO ORDER TONER AT VUMC
To gain our best cost savings, we are strongly encouraging the acquisition of toner for supported equipment via the Pegasus ticketing process. For instructions on how to access services via Pegasus, please see the link at the upper left of this page. (Note, though, that if you still have legacy machines through SmartPrinting, or under service contract with a local vendor, please continue to follow existing procedures until those are removed.)
Should you have any questions about the project or require additional information, please contact the team at rjyoungescalation@vumc.org.
If you have a specific request for toner, new equipment, etc., please use the links to Pegasus that you see in the menu to the right of this text.
Important Note on Printer Hardware
COVID-19 has impacted supply chains around the world, including those of Canon, Hewlett-Packard, and Zebra, our preferred print hardware.
For VUMC, the consequence is lengthy backorder times and long wait between hardware procurement and the date it can be installed. RJ Young will try to minimize this as best possible. If you have questions about your order, or have an immediate need that must be met, please contact rjyoungescalation@vumc.org.
Printer Support
Contact the Help Desk
Phone:
615-343-HELP (4357)
For Voice Services
Online:
Submit a ticket if you are experiencing an issue.
Submit a request if you need access or an IT service performed.
Desktop Services Business Hours
Monday-Friday 7:00 a.m. - 6:00 p.m.
After Hours Support
Help Desk - 615-343-HELP (4357).
If your issue impacts patient care, Desktop Engineering provides 24/7 after-hours desktop support for emergencies.
Print Specific Helpful Links
TONER
PRINTER REQUESTS
- Get a New Copier/Printer
- Get a New Zebra Printer
- Move an existing Printer or Copier
- Pick Up Unused Printer or Copier
OTHER HELPFUL REQUESTS
ESCALATE AN OPEN ISSUE
- RJ Young escalation- if your Managed Print issue has not received sufficient attention, send a notice to VUMC staff. Please note: This escalation is only for use if your Pegasus request has not received timely attention.