Printer Support


Proactively direct VUMC's capacity to develop and maintain effective print capabilities by

  • Facilitating the consumption and production of documents through standardization, modern enterprise solutions, and sustainable processes.
  • Empowering contract service providers to support print infrastructure through software and hardware functionality and maintenance.
  • Identifying and responding to the changing needs of VUMC.


VUMC IT’s contracted vendor for document and multi-function print hardware support is RJYoung; Label printers are supported by NTT Data.

For Printer Incidents (i.e. "something is broken"), please submit a ticket through Pegasus or call the VUMC IT Help Desk at 615-343-HELP (4357).

For Printer Requests (i.e. "install, move, add, and/or change"), please see the common service options to the right in the section called, "Helpful Links".


To gain our best cost savings, we are strongly encouraging the acquisition of toner for supported equipment via the Pegasus ticketing process.  For instructions on how to access services via Pegasus, please see the link at the upper left of this page. (Note, though, that if you still have legacy machines through SmartPrinting, or under service contract with a local vendor, please continue to follow existing procedures until those are removed.)

Should you have any questions about the project or require additional information, please contact the team at

If you have a specific request for toner, new equipment, etc., please use the links to Pegasus that you see in the menu to the right of this text.


Important Note on Printer Hardware

COVID-19 has impacted supply chains around the world, including those of Canon, Hewlett-Packard, and Zebra, our preferred print hardware.

For VUMC, the consequence is lengthy backorder times and long wait between hardware procurement and the date it can be installed. RJ Young will try to minimize this as best possible. If you have questions about your order, or have an immediate need that must be met, please contact