Printer Support

 

PRINT HARDWARE SUPPORT

The RJYoung standard support fee for print hardware is a flat rate charge of $13 per month per device. For print hardware deemed critical, the flat rate charge is $38 per month per device.

For Printer Incidents (i.e. "something is broken"), please submit a ticket through Pegasus or call the VUMC IT Help Desk at 615-343-HELP (4357).

For Printer Requests (i.e. "install, move, add, and/or change"), please see the common service options to the right in the section called, "Helpful Links".

5 STEPS TO ORDER TONER AT VUMC

To gain our best cost savings, we are strongly encouraging the acquisition of toner for supported equipment via the Pegasus ticketing process.  For instructions on how to order toner, click here

If you still have legacy machines through SmartPrinting, or under service contract with a local vendor, please continue to follow existing procedures until those are removed.

Should you have any questions about the project or require additional information, please contact the team at rjyoungescalation@vumc.org.

If you have a specific request for toner, new equipment, etc., please use the links to Pegasus located in the menu to the right of this text.

 

Important Note on Printer Hardware

COVID-19 has impacted supply chains around the world, including those of Canon, Hewlett-Packard, and Zebra, our preferred print hardware.

For VUMC, the consequence is lengthy backorder times and long wait between hardware procurement and the date it can be installed. RJ Young will try to minimize this as best possible. If you have questions about your order, or have an immediate need that must be met, please contact rjyoungescalation@vumc.org.