PRINT HARDWARE SUPPORT
The RJYoung standard support fee for print hardware is a flat rate charge of $13 per month per device. For print hardware deemed critical, the flat rate charge is $38 per month per device.
For Printer Incidents (i.e. "something is broken"), please submit a ticket through Pegasus or call the VUMC IT Help Desk at 615-343-HELP (4357).
For Printer Requests (i.e. "install, move, add, and/or change"), please see the common service options to the right in the section called, "Helpful Links".
5 STEPS TO ORDER TONER AT VUMC
To gain our best cost savings, we are strongly encouraging the acquisition of toner for supported equipment via the Pegasus ticketing process. For instructions on how to order toner, click here.
If you still have legacy machines through SmartPrinting, or under service contract with a local vendor, please continue to follow existing procedures until those are removed.
Should you have any questions about the project or require additional information, please contact the team at firstname.lastname@example.org.
If you have a specific request for toner, new equipment, etc., please use the links to Pegasus located in the menu to the right of this text.
Important Note on Printer Hardware
COVID-19 has impacted supply chains around the world, including those of Canon, Hewlett-Packard, and Zebra, our preferred print hardware.
For VUMC, the consequence is lengthy backorder times and long wait between hardware procurement and the date it can be installed. RJ Young will try to minimize this as best possible. If you have questions about your order, or have an immediate need that must be met, please contact email@example.com.
Contact the Help Desk
For Voice Services
Submit a ticket if you are experiencing an issue.
Submit a request if you need access or an IT service performed.
Desktop Services Business Hours
Monday-Friday 7:00 a.m. - 6:00 p.m.
After Hours Support
Help Desk - 615-343-HELP (4357).
If your issue impacts patient care, Desktop Engineering provides 24/7 after-hours desktop support for emergencies.
Print Specific Helpful Links
- Get a New Copier/Printer
- Get a New Zebra Printer
- Move an existing Printer, Computer or Copier
- Pick Up Unused Printer or Copier
OTHER HELPFUL REQUESTS
ESCALATE AN OPEN ISSUE
- RJ Young escalation- if your Managed Print issue has not received sufficient attention, send a notice to VUMC staff. Please note: This escalation is only for use if your Pegasus request has not received timely attention.