Get immediate access to email anytime with Outlook Web Access (OWA).
Outlook Email is VUMC's standard email client. Beginning July 1, if you'd like to access VUMC Email from a personal device, you'll need to use the Outlook Mobile App. Find out more here.
VUMC email and calendar tools via Microsoft Office 365 or Outlook Web Access (OWA) is an excellent way to communicate business needs both within and outside of the enterprise. Easily access your VUMC email account from virtually any computer with a web browser and an Internet connection from anywhere in the world in a secure manner.
For access when away from campus, ensure that you are on the Virtual Private Network (VPN). For more information about VPN visit the Cybersecurity webpage.
VUMC’s enterprise email messaging system provides email, as well as calendar and contact management.
Beware of phishing scams! VUMC IT will never send you an email asking for your login credentials.
Encrypted Email at VUMC
- Choose Sensitivity Labels from within Microsoft Outlook to send secure email both within and outside VUMC.
VUMC Email Accounts
All new VUMC employees are issued an email account before their first day. New employees use their email address and the AccessVUMC site to claim their identity within the VUMC system (detailed instructions can be found here).
- VUMC email accounts for staff expire the last day of employment.
- VUMC email accounts for faculty expire four months after the last day of employment.
For individuals who need an additional email/calendar for scheduling, submit a Pegasus ticket and request an additional calendar from the Collaboration team.
Non-employees who require a VUMC email address should have a sponsoring department submit a request for a Non-Employee in Pegasus.
For departments that need an additional email/calendar for scheduling, submit a Pegasus ticket and request an additional calendar from the Collaboration team.
Shared Email Mailboxes (SEMs)
Visit the Shared Email Mailbox page for more information.
Assistance & Support
If you experience an issue with your email, your calendar, or the Distribution List Management Tool, contact the VUMC IT/NTT Help Desk at 615-343-HELP/3-4357 or submit a Pegasus Ticket and indicate the issue you are having in your request.
Getting Started & Training
Visit the Microsoft Training Portal for videos and training guides related to Microsoft Outlook email and calendar functions.
Are there limits to the size/number of messages I can send?
Email Size Limits
The size limit for a single message sent from the Medical Center is 25 MB. This size limit includes all attachments.
No single file within an archived attachment can exceed 20 MB.
The total number of files within an archived attachment cannot exceed 256.
The maximum folder depth within an archived attachment cannot exceed 20.
Email Recipient Limits
An email can be addressed to a maximum of 250 recipients per email but it can be adjusted to meet a particular business need.
Use of Exchange Distribution Lists is encouraged to help maintain this recipient limit.
Each mailbox can send emails to a maximum of 10,000 recipients per day.
Note: An Outlook Contact List counts each recipient separately whereas an Exchange Distribution List counts as one recipient.
How can I send encrypted email?
You have two choices for sending encrypted email at VUMC
- Accellion - to encrypt email between individuals
- If you require email encryption from organization to organization, submit a Pegasus Ticket and ask for the Collaboration team.
Are there limits to the number of emails I can send?
There is a daily limit within Outlook of 20K messages per individual. At that point, the sender will not be able to send emails for 24 hours. This is implemented automatically through Microsoft Outlook.
The default number of recipients per email is 250.
What is the difference between the Outlook Web Application (OWA) and the full Outlook "client"?
OWA is the web version of Outlook and does not have the full functionality of the 'full Outlook client' but is available to VUMC users anytime and from virtually anywhere through your subscription. Microsoft Office 365 contains the full Outlook client and is available through individual subscriptions purchased by VUMC for all users.
Go to the OWA page for more information.
How can I send email to a list that I manage?
VUMC IT offers a Distribution List Management (DLM) Tool. Find out about the DLM tool at the top of this page.
How can I open a second calendar when I am in OWA?
Get instructions on How to Open a second Outlook Calendar in the Outlook Web Application (OWA).
I need to add a second email account to Outlook, how can I do that?
Get instructions on How to Add a Second Email Account to Outlook
- Add a second email account to @vumc.org (from a workstation)
- Add a second email account to @vumc.org (from a device)
I need to delegate access to my Outlook account to another person. How can I do that?
Get instructions on Delegating Access to another person in Outlook.
Set up Out of Office replies when you will be absent
Visit the Microsoft Training portal for more information on How to Set Up Out of Office Replies.
Remove "Deleted Mail" from your mailbox
Mail is not completely removed until you empty out your Deleted Items folder.
When you delete mail from your inbox it is moved to your Deleted Items folder but remains in your mailbox. To completely remove your deleted mail, right-click on your Deleted Items folder and select Empty Deleted Items Folder. This completely empties deleted emails. You may also choose to delete individual items. You can search for certain items to delete by typing the name of the topic in the search bar and the deleting the topic name. To automatically remove your deleted items when exiting Outlook, select “Tools/Options” from the menu and click the "Other" tab. In the General section, select the option "Empty the Deleted Items folder upon exit" and click “OK”.
Delete obsolete or unnecessary copies of sent mail from your Sent Items folder
When you send a message, a copy of that message, including any attachment, is saved in your Sent Items folder. If you need to keep messages in your Sent Items folder for archive reasons, consider using Personal Folders to organize these messages. Instructions on how to setup and use Personal Folders are below. To disable the automatic saving of sent mail, select Tools/Options from the menu, select the Preferences tab and click the Email Options button. Deselect the option Save copies of messages in Sent Items folder and click OK, then click OK again.
Delete obsolete or unnecessary email from your Inbox and other folders
While viewing messages, you can click on the Date column header to sort your mail in ascending or descending order by the date it was received. You can also click on the Size column header to view messages largest to smallest. This allows you to view and remove larger emails, which take up most of the space in your mailbox. If you need to keep messages for archive reasons, consider using Personal Folders for this purpose. Simple instructions on how to setup and use Personal Folders are below.
Remove large attachments from your Inbox and/or Sent Items folder
While viewing messages in any folder, you can click on the Size column header, or the column header with the paper-clip, to view large messages or those containing attachments in ascending or descending order. Removing messages with large attachments greatly reduces the size of your mailbox.
Rebuilding your profile will result in losing your history of email addresses (cache information)
How many machines can connect to Microsoft Office?
Each user can install Office on five PCs or Macs, five tablets (Windows, iPad, and Android), and five phones. No additional licenses are required. Visit Microsoft for more information.
- For workstations with just one user (typically in administrative areas) the full Microsoft Office 365 experience is available.
- For workstations with multiple users (typically in clinical areas) Outlook Web Access (OWA) is available.