Outage Details
There is a scheduled AT&T DAS (Distributed Antenna System) downtime outage taking place on Tuesday, October 10, 2023, from 8:00 pm – 6:00 am CT. This planned outage will affect AT&T cellular and push-to-talk connectivity throughout our main campus, specifically Vanderbilt University Health and Medical Center.
Where to get help when needed
1-pager Notice to share with patients and patient family members
Other frequently asked questions (FAQS)
| Questions | Answers |
|---|---|
| Why is this outage occurring? | This outage is due to construction activity. |
| How long will the repairs take? | The outage is scheduled to begin at 8pm on October 10 and is expected to conclude on October 11 at 6am. |
| What devices will be affected? | All devices both VUMC and personally owned using AT&T services. Devices used off the main VUMC campus will not be affected. |
| I have a carrier other than AT&T. Will I be affected? | No. Only AT&T devices will be affected during this time. |
| What can I do to ensure my device will work during this outage? | Please ensure your device has Wi-Fi calling turned on and is connected to one of VUMC's wireless networks. If you plan to use a VUMC app such as Mobile Heartbeat or Rover, you must be connected to the Mobile 5 Wi-Fi network. |
| Will Mobile Heartbeat and Rover still work? | Yes. These devices are set up on the Mobile 5 Wi-Fi network which will not be affected. |
| How will my push-to-talk app be affected? | iPhones connected to a VUMC Wi-Fi network will not be affected. Users with Sonim feature phones (a.k.a. brick phones) could experience an outage. VUMC IT will be in touch. |
| Will my pager still work? | Yes. American Messaging Paging services are not affected. |
| Will I be able to connect to a wireless network? | Yes. Wireless networks will not be affected. |
| Who do I call for help? | ⬆See help grid in the 'Where to get help when needed' section above⬆ |
| What do I tell patients and visitors about this outage? | Patients and guests can turn on wifi calling and connect to the VUMC Guest network. |