Emergency Contact Phone Numbers
All Flight Requests: 1-800-288-8111 (AirCom)
All Critical Care Ground Transport Requests: 1-866-803-4307
Other Business: (615) 322-3211
Or call direct on a Vanderbilt LifeFlight Direct Access Telephone (Gold Direct Dial Phone)
Or make a flight request via the LifeFlight App
LifeFlight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carrell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and Event Medicine ambulances.
This team dispatches any stat emergency calls throughout the medical center campus, monitor weather conditions, and track more than 10,000 take off and landings at the Vanderbilt helipads.
All aircraft dispatching is done by Air Methods AirCom.
All aircraft dispatching for Vanderbilt LifeFlight is done by Air Methods Communications (AirCom), the only center of its size and scope in the nation.
AirCom provides seamless communications between air medical crews, hospitals and emergency personnel. Established in 1996 and based in Omaha, NE., AirCom specialists field calls, provide flight coordination, flight following, and logistical support for more air medical aircraft across the nation. All Communication Specialist receive additional training for all programs within their assigned region so they can provide additional support to the region when necessary.
Watch This Video Overview of our Emergency Communications Center
Watch This Video Overview of Air Methods Communications Center (Air Com)
A hospital may go on diversion due to overcrowding, under staffing, equipment failure, etc.
At these times, the patient must be informed of the diversion for the hospital to which you are communicating. Then, it becomes the patients chose whether to continue to that hospital, given the current diversion.
Finally, it is very helpful to know that the patient has a PCP (and the name of that PCP) at the hospital to which they have requested.
Please be patient with the area hospitals as they are only advising you of this in order to help the entire process, but ultimately for the benefit of the patient.