LifeFlight Communications

Emergency Contact Phone Numbers

All Flight Requests: (800) 288-8111 (AirCom)
Non emergent FlightCom: (615) 421-8011 This number is not for requesting a transport
All Critical Care Ground Transport Requests: (866) 803-4307
Other Business: (615) 322-3211

Or call direct on a Vanderbilt LifeFlight Direct Access Telephone (Gold Direct Dial Phone)
Or make a flight request via the LifeFlight App

LifeFlight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carrell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and Event Medicine ambulances.

This team dispatches any stat emergency calls throughout the medical center campus, monitor weather conditions, and track more than 10,000 take off and landings at the Vanderbilt helipads.

All FAA Part 135 aviation services provided by Metro Aviation, Inc., which maintains exclusive operational control over all aircraft.

FlightCom

FlightCom provides seamless communication between air medical crews, hospitals and emergency personnel. FlightCom specialists field calls, provide flight coordination, flight following and logistical support. All communication specialists receive specialized training.

Drone operators

Safety is our number-one priority. In order to keep a controlled airspace, we must have documentation of all drone operations around our helipad and air bases. Note: per FAA regulations, no drone operator should exceed 400 ft.

If you are operating a drone at or above 150 feet around the Vanderbilt Health helipad or near one of our nine bases, complete this form at least seven days prior to operation. Note: the contact number provided must be the number our team can contact at the time of operation, preferably the name and phone number of the operator of the UAV/drone.

Diversions

If you are making a radio report into any Nashville area hospital and that hospital advises you they are on _______ Diversion, this simply means that, for any one of a number of reasons, your patient may be better served at another Nashville area hospital.

A hospital may go on diversion due to overcrowding, under staffing, equipment failure, etc.

At these times, the patient must be informed of the diversion for the hospital to which you are communicating. Then, it becomes the patients chose whether to continue to that hospital, given the current diversion.

Finally, it is very helpful to know that the patient has a PCP (and the name of that PCP) at the hospital to which they have requested.

Please be patient with the area hospitals as they are only advising you of this in order to help the entire process, but ultimately for the benefit of the patient. 

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