Upgrade scheduled for VPN remote access on Dec. 12

On December 12, 2019, beginning at 5:00 a.m., Enterprise Cybersecurity at Vanderbilt University Medical Center (VEC) will upgrade the remote access Virtual Private Network (VPN). 

There are no actions to take during the VPN upgrade, which should only last a few minutes. However, if a user is connected to VPN during the scheduled upgrade time, the device will disconnect. Additionally, a pop-up screen will appear while the upgrade is in progress. When the upgrade is complete, users can reconnect.

Visit the Enterprise Cybersecurity website for information about VUMC’s remote access VPN and get answers to frequently asked questions. 

If you experience an issue with your VPN after the upgrade is complete, contact the VUMC IT/NTT Help Desk at 615-343-HELP/3-4357, or submit a Pegasus ticket.

Thank you for your patience as we keep our network secure and ready for employee access to VUMC data.