Frequently Asked Questions

What is included in Adobe Creative Cloud for Teams? 
See http://www.adobe.com/products/creativecloud/tools-and-services.html.

Can multiple team members use a single Creative Cloud for Teams subscription? 
Adobe requires customers to buy a team subscription for each team member.

How can I approve orders in the Software Store? 
You must be an eProcurement Approver before you can approve an order in the VUMC Software Store. You can become an eProcurement Approver by following the process outlined at https://finance.vanderbilt.edu/procurement/eprocurement/access1.php#medical.

You can find instructions for approving orders in the Software Store in the Approver's Guide.

If you are an eProcurement Approver and you do not see the Administration tab when you log into the VUMC Software Store, please contact us at  615) 875-7990 for assistance.

How do I get a list of people authorized to approve my VUMC Software Store order? 
Send the cost center to software.store@vumc.org  We can look up the names of the people who can approve your order.

Why is my order still pending? 
You should forward your order confirmation to your eProcurement Approver. If you do not know who approves orders for your cost center, please contact us at software.store@vumc.org or (615) 875-7990.

How can I sign up to receive alerts when I need to approve an order in the VUMC Software Store? 
The system does not offer this feature. Instead, the person who placed the order is responsible for forwarding the order confirmation to their eProcurement Approver.

I have 1180 signature authority, but I cannot approve VUMC Software Store orders. 
eProcurement Approvers are the only people authorized to approve VUMC Software Store orders. You can become an eProcurement Approver by following the process outlined at https://finance.vanderbilt.edu/procurement/eprocurement/access1.php#medical.

Who can approve orders in the VUMC Software Store? 
eProcurement Approvers are the only people authorized to approve VUMC Software Store orders. You can become an eProcurement Approver by following the process outlined at https://finance.vanderbilt.edu/procurement/eprocurement/access1.php#medical.

How can I become eligible to purchase software through the VUMC Software Store? 
You must have a VUNet ID and ePassword to log-in to the VUMC Software Store. In addition, you must meet the purchasing eligibility criteria (e.g. VUMC faculty or staff status) set by the manufacturer for the product you wish to buy. We confirm employee status through Human Resources.

I am trying to place an order for someone, but the VUMC Software Store gives me an error message. 
You cannot place an order for someone until that person activates his or her VUMC Software Store account.  You can activate your VUMC Software Store account by clicking the shopping cart at https://vumc.org/it/softwarestore/ and logging in with your VUNet ID and ePassword.

How can I activate my VUMC Software Store account?

Can I get a refund for my order?

Please send your request to software.store@vumc.org and include your order number in the request. We can refund your order if we have not already incurred the expense.

What account do you use for Software Store purchases?

We use account 63860 for Software Store purchases.

I am responsible for reconciling my department's ledger. How can I get a receipt for a Software Store purchase?

Please send your request to software.store@vumc.org.

I receive a "…invalid center number…" message when I try to place my order. I am using a valid cost center. 
You cannot use your cost center if your cost center meets any of the criteria below:

  1. Is a new cost center (i.e. VUMC activated it within the past week)
  2. Begins with 5-7
  3. Does not have an eProcurement Approver associated with it

If your cost center is new, begins with 1-4 or 8-9, and an e-Procurement Approver manages the cost center, please complete the Cost Center Addition Request form posted at https://vumc.org/it/softwarestore under Service Requests. If your cost center has been active for more than one week, but it does not have an eProcurement Approver associated with it, please follow the process at https://finance.vanderbilt.edu/procurement/eprocurement/access1.php#medical to add an eProcurement Approver.

Can I split a VUMC Software Store purchase across multiple cost centers? 
The VUMC Software Store platform does not support this feature.

Which cost centers can I use to buy software through the VUMC Software Store? 
You can use open cost centers that begin with 1-4, or 8-9 to purchase software through the VUMC Software Store.

The Software Store asks for a cost center during checkout. How can I determine my cost center? 
You should contact your department's budget and finance team to determine which cost center you should use.

Why do I get an error message when I enter my cost center? 
You can get an error message if you:

  1. Do not enter the cost center as a 10 digit number (you should not include dashes)
  2. Enter an invalid cost center
  3. Enter a frozen cost center
  4. Enter a new cost center (i.e. a cost center that is less than one week old)
  5. Enter a cost center that does not have eProcurement Approver oversight

Complete the Cost Center Addition Request form at https://vumc.org/it/softwarestore/ under Service Requests to add a new cost center to the VUMC Software Store.

Visit https://finance.vanderbilt.edu/procurement/eprocurement/access1.php#medical to add a new eProcurement Approver to a cost center.

How do I download through the VUMC Software Store? 
See the VUMC Software Store Downloading Guide.

My pending order includes a free product. When will the store give me access to the free download? 
If there is a product in the cart that requires approval, all products in the cart require approval.

How can I download the software I placed as a proxy order? 
The VUMC Software Store places the download link in the end user's account, not in the account of the person who placed the order.

If my download times out or I get disconnected, do I get charged for the product I was downloading? 
No, we do not charge for downloading. If your download times out, log back into the store, click Your Account in the drop down under your name in the upper right corner, and click View Details on your order receipt to access the download again. The download process should resume where it left off when the disconnection occurred.

I get an unpacking error when I try to download my order. When I try to download again, it just sits there at 0%. What's going on?

Try the following before you download again:

  1. Delete the files you downloaded the first time
  2. Make sure your antivirus and firewall software are not interfering with the download process
  3. Try using a wired connection if you have been using a wireless connection
  4. Try using a different browser
  5. Try using a different computer to download the software

Where can I find the download link, product key and installation instructions for my order? 
Follow these steps:

  • Go to www.vumc.org/it/softwarestore/  
  • Click the shopping cart
  • Log-in with your VUNet ID and ePassword
  • Click Your Account in the drop-down menu under your name at the top of the screen
  • Click View Details on your order receipt to access the product key, download link, and installation instructions

I purchased software through the VUMC Software Store, but I cannot install it since I do not have administrative rights to my computer. Can my Independent IT Support Provider install the software for me? 
Yes. Your Independent IT Support Provider can help you install the software after you download it to your desktop. You can also call the VUMC IT Help Desk at 615-343-HELP.

How can I find my order details? 
You can find your order number in your order confirmation email. You can also find it on your order receipt. Follow these steps to access your order history:

  • Go to https://www.vumc.org/it/softwarestore
  • Click the shopping cart
  • Log-in with your VUNet ID and ePassword
  • Click Your Account in the drop down under your name at the top of the screen

Do I have to renew my license every year?

Subscriptions require an annual renewal and the product name lists the annual renewal date. If the product name does not include an expiration date, the license is a perpetual license.  Perpetual licenses do not expire.

Do I get free upgrades with my order?

Subscriptions include free upgrades to new versions that the manufacturer releases during the subscription term.

What is Microsoft software assurance?

Microsoft software assurance gives you the right to upgrade to a new version for $0. Purchasing maintenance does not guarantee Microsoft will release a new version during the maintenance term.​ 

What is Adobe maintenance?

Adobe maintenance gives you the right to upgrade to a new version for $0. Purchasing maintenance does not guarantee Adobe will release a new version during the maintenance term.​ 

Is product documentation included with my purchase?

Hard copy documentation is not included with the software you buy. Many products include documentation in electronic form. Some software manufacturer’s post or sell documentation online.​ 

Is a DVD included with my purchase?

We distribute all software by electronic download.​ 

Is technical support included with my purchase?

In general, the software manufacturer does not include free phone support with your purchase. Most manufacturer websites offer online and fee-based support options.​ 

Can I install my software on a home computer in addition to my work computer?

In general, license use is restricted to VUMC-owned computers and each computer requires a separate license. 

What is Enterprise Cloud Suite? 
Enterprise Cloud Suite (ECS) is a subscription-based Microsoft service. ECS includes Windows for Software Assurance per User, Office 365 Enterprise E3, and Enterprise Mobility Suite + Security. Each VUMC employee may use the service to install Office on up to five PCs or Macs, up to five tablets, and up to five smartphones. Microsoft changed the name of Enterprise Cloud Suite to Secure Productive Enterprise (SPE) in 2016.  On July 10, 2017, Microsoft changed the name to Microsoft 365 Enterprise E3. 

What are the components of Enterprise Mobility Suite + Security?

Enterprise Mobility + Security includes:

  • Azure Active Directory Premium
  • Intue
  • Azure Information Protection Premium
  • Cloud App Security
  • Advanced Threat Analytics

Can I install the Office and Windows I download through the Software Store on my home computer?

No. You may only install the software on a computer that VUMC owns.

Can I share my Microsoft Enterprise Cloud Suite subscription with members of my family?

No, Enterprise Cloud Suite subscriptions are per user.

What products and services are available through the Medical Center’s Enterprise Agreement?

The Enterprise Agreement offers annual subscriptions for the following products and services:

  • Enterprise Cloud Suite
  • Windows Remote Desktop Services Client Access License
  • Project Server Client Access License
  • Visual Studio with MSDN (Enterprise, Professional, and Test Professional Editions)
  • MSDN Platforms
  • Office 365 Plan E5 without PSTN Add-on to Enterprise Cloud Suite
  • Project Professional for Office 365
  • Visio Professional for Office 365
  • Office 365 Exchange Advanced Threat Protection
  • Skype for Business Plus Client Access License Add-on to Enterprise Cloud Suite
  • Skype for Business PSTN Conference Add-on to Office 365 Plan E5
  • Core Infrastructure Server Suite (Datacenter or Standard Editions)
  • Project Server
  • SharePoint Server
  • SQL Server (Enterprise or Standard Core Editions)

How do departments buy software through the VUMC Software Store? 
Please see the VUMC Software Store Ordering Guide for the process you can use to place an order through the VUMC Software Store.

Do you have a recommendation on who should place orders for departments through the Software Store? 
The recommendation varies with a department's operational requirements:

  • Some departments assign purchasing responsibilities to specific employees. Under this scenario, a purchasing agent can place proxy orders for others. The VUMC Software Store sends the order and approval confirmations by email to the purchasing agent. The VUMC Software Store places the download in the end user's VUMC Software Store account after a VUMC Software Store Approver approves the order. The end user can install the software, or ask a desktop support provider for help installing the software.
  • Some departments want end users to place their own orders. In this case, the VUMC Software Store sends the order and approval confirmations to the end user and places the download in the end user's VUMC Software Store account. The end user may install the software, or ask a desktop support provider for help installing the software
  • Some departments assign purchasing responsibilities to a desktop support provider so that desktop support has direct access to the download and can install the software for the end user. 

How can I change the cost center or a product in an order I placed? 
You cannot change an order after you submit it, but an order can be canceled and placed again. Please contact the VUMC Software Store at software.store@vumc.org or call (615) 875-7990.

How can I cancel a pending order? 
Please contact the VUMC Software Store at software.store@vumc.org or call (615) 875-7990 for help.

What methods of payment do you accept? 
If you place an order under the "Departments" tab, you pay by cost center. If you place an order under the "Faculty/Staff" tab, you pay by credit card.

Can I use two payment types (e.g. cost center and credit card) for a multi-product order? 
No. Only one method of payment can be used for each shopping cart checkout.

Why did you cancel my order? 
We cancel an order if the order is pending more than 30 days or the order is pending at the end of the fiscal year. We also cancel an order if the manufacturer discontinued the product before the department approves the order. We cancel orders for subscriptions if the order is still pending after the subscription's end date.

Do you send alerts to VUMC Software Store Approvers to let them know when they have a pending order in the Software Store? 

The Software Store platform does not offer this feature. The person who placed the order should forward the order confirmation email to the VUMC Software Store Approver and ask this person to approve the expense.

I placed an order by cost center in the Software Store. How can I get it approved by my department? 

You should forward your order confirmation to your VUMC Software Store Approver and ask this person to approve the expense. We post instructions for approving orders in the VUMC Software Store Approver's Guide. If you do not know who your VUMC Software Store Approver is, please send an email to software.store@vumc.org or call 615-875-7990 for help.

Why did you cancel my order? 
We cancel an order if the order is pending more than 30 days or the order is pending approval at the end of the fiscal year. We also cancel an order if the manufacturer discontinued the product before the department approves the order. We cancel orders for subscriptions if the order is still pending after the subscription's end date.

What is your order cancellation policy? 
Please contact software.store@vumc.org or call 615-875-7990 if you need to cancel an order. We can cancel the order if we have not already incurred the expense. Credit card transactions require a return fee to cover processing fees.

What is the domain registration policy?
See https://it.vanderbilt.edu/services/dns/policy/domain-name-policy.php

Why does the VUMC Software Store display a "PROXY USERNAME was not found in our system" error message when I try to buy software on behalf of someone else? 
You cannot place an order for someone until that person activates his or her VUMC Software Store account. The end user can activate his or her VUMC Software Store account by logging into the store.

Who is eligible to purchase software through the VUMC Software Store? 
VUMC departments and employees are eligible to purchase software through the VUMC Software Store. Licensing terms for specific products may restrict purchasing eligibility to certain groups of users (e.g. Faculty). 

The Organization Detailed Orders report includes the Username, Order Approver, and Ordered by user fields. What is the difference between these roles? 
The Username field shows the VUNet ID of the person with download access to the software. The Order Approver field provides the VUNet ID of the VUMC Software Store Approver who approved the order. The Ordered By field references the VUNet ID of the person who placed the order.

What report can I use to create a summary of the orders associated with my cost center? 
You can use the Organization Detailed Orders report to show all VUMC Software Store transactions for a specific date range. You can export the data to Excel and then filter the data to create the report you need.

What report shows the computer name I entered during the ordering process? 
You can use the Organization Order Question Responses report to show this information by selecting Asset Tracking from the Questions drop-down menu during the report creation process.

Vanderbilt University has a site license for SAS Education Analytical Suite. What products are in this suite?

See https://www.sas.com/content/dam/SAS/en_us/doc/overviewbrochure/sas-education-analytical-suite-103052.pdf.

Can VUMC researchers use SAS through the Vanderbilt University site license? VUMC is not able to use SAS through the university’s site license because VUMC does not grant degrees.

Is VUMC eligible to purchase and use SAS Education Analytical Suite? 
No. SAS Institute only offers SAS Education Analytical Suite to institutions that grant degrees. SAS classifies VUMC as a commercial entity.

What are the components of SAS Office Analytics? 
Office Analytics includes BASE, STAT, GRAPH, Studio, Enterprise Guide, Access to PC Files, and Access to ODBC.

How can VUMC researchers run SAS on ACCRE?

VUMC researchers can run SAS on ACCRE by purchasing one or more SAS Office Analytics subscriptions for use on ACCRE.

How can I get training for SAS?

SAS Institute offers free online tutorials. SAS also offers other training options including classroom, live web, and on-site training.

How can I get support for SAS?

VUMC offers three levels of support for SAS:

Tier 1 Support: Call the VUMC IT Help Desk at 615-343-HELP.  Users may also contact SAS at support.sas.com.
Tier 2 Support: Contact the VUMC Software Store at 615-875-7990 or email software.store@vumc.org.
Tier 3 Support: The VUMC Software Store can submit a support request on your behalf to SAS Institute.

How can users access SAS Office Analytics?

Users can access Office Analytics by purchasing an annual subscription for the client software through the VUMC Software Store. After placing your order, submit the SAS Office Analytics Request form posted at https://www.vumc.org/it/softwarestore to request that we add your VUNnet ID to the SAS Active Directory User Group on the server.

What are the user interfaces for SAS Office Analytics?

SAS Office Analytics offers two user interfaces:

  • SAS Enterprise Guide (the PC client)
  • SAS Studio (the web interface)

What is the URL for SAS Studio?

The URL for SAS Studio is https://sas.app.vumc.org/SASStudio/

What browsers can I use to access SAS Studio?

Supported browsers include:

  • Microsoft Internet Explorer 9, 10, 11
  • Google Chrome 27+
  • Apple Safari 6.0+ (on Apple OS X)

Where can SAS users store their data?

A user can store data on a shared network device that is located in a VUMC data center.

How can users move their data from one storage location to another?

Users can transfer data by using the Tasks/Data/Copy Files command in Enterprise Guide.  SAS Studio imposes a 10MB limit on file transfers. Enterprise Guide does not limit the file size.

Does SAS require VPN?

All SAS users should connect to SSL VPN before they connect to SAS via Studio or Enterprise Guide.

See https://vumc.org/it/vpn to learn about SSL VPN options for Windows, Mac, and Linux devices.

Can I use a Mac or Linux computer to access SAS?

Mac users can install SAS Enterprise Guide by creating a virtual machine on their Mac and installing Windows before installing Enterprise Guide.  Popular products for creating a virtual machine on a Mac include Parallels Desktop for Mac and VMware Fusion.

See http://www.pcworld.com/article/2900497/how-to-run-windows-software-in-linux-everything-you-need-to-know.html to learn about options for running Windows applications on a Linux device.

How can I use SAS to access data that I store on a shared network drive?

Submit the SAS Office Analytics Request form posted at on the VUMC Software Store Main Page Service Requests.  Include a screenshot of the output from the *net use* command.

  1. Right-click the Windows Start menu
  2. Select “command prompt”
  3. Enter “net use” at the prompt
  4. Take a screenshot of the output from the net use command.  Use the Windows Snipping Tool to take the screenshot.
  5. Include the screenshot in your connection request.

How can I use SAS to access a database?

Submit the SAS Office Analytics Request form posted on the VUMC Software Store Main Page under Service Requests.  Include the following in your request:

  1. Database Vendor
  2. Database name
  3. Location
  4. Database port

What syntax should I use in my libname statement to access the data that I store on \\bigdata?

If you need to access data on \\bigdata, use the following alias in your SAS code: \\vfile.vanderbilt.edu\{SHARENAME-PATH}

Does SAS support pathnames that include spaces?

You should embed the path in quotes if the pathname includes spaces.

Where can I find support resources for SAS?

Use the following links to access online documentation for SAS Office Analytics, SAS Enterprise Guide, and SAS Studio:

Other resources include:

A webinar for VUMC from Sept. 8, 2017

Is the VUMC Software Store search feature tab specific? 
No. The search results show all matching products under all of the tabs.

I cannot find the product I need in the VUMC Software Store. 
If you need to buy a product that is not in the store, please complete the Product Addition Request form posted at www.vumc.org/it/softwarestore under Service Requests. We are happy to add more products as long as the supplier provides a licensing model that allows us to recover the cost.