Medical Center Help and Support

Submit a Pegasus Ticket

Visit it.vanderbilt.edu for University assistance

For immediate assistance call the VUMC IT Help Desk at 615-343-HELP/615-343-4357  ​​

If you have a specific issue in mind, Pegasus Request search module can be used to search and find requests for specific needs or issues.

Administrative Workstation Issues

Clinical Workstation Issues

Clinical Application Issues

Not finding what you need?

Contact one of VUMC IT's Customer Relationship Managers at

vumc.it.relationship.management@vumc.org

 

The following Shared (VUMC/VU) Services will remain in Pegasus for Incident and Request tickets:

Network Services

Data Network & Security (Firewall)

Network Core

Enterprise Core

Perimeter

Internet (commodity and I2/research)

Security

Directory Services

Accellion Secure File Transfer

Phishing

Hosting Services

Exchange email and calendaring

Skype for Business

Load balancing (LTM/GTM/ELB)

Pinnacle

Alertus

Spok (Amcom)

Voice mail AVST

DNS

Virtualization

ListServ

Cloud Services

Ping Federate Single Sign On

If you are a new employee to VUMC, here are some helpful links:

AccessVU

Wireless Setup

MFA

People Finder

Discounts for VUMC Employees

Bus Maps and Routes