Clinical Application Support

Critical or very important requests should always be called into the Help Desk at 615-343-HELP (3-4357). 

Submit a Pegasus Ticket to the Clinical Application Support Team (CAST) team.

Please provide the following information to expedite your issue:

  • Name
  • Phone Number
  • Location nearest the device being reporting
  • A brief description of your problem

(If this issue is with eStar, please contact your eStar Clinician Champion and Representative.)

More about the Clinical Application Support Team

If follow-up calls or escalations are necessary, please provide the service call ticket number when inquiring about the issue. Tickets will typically start with the letters: SD, IM or R0, followed by a series of numbers.

If the Clinical Application Support Team is unable to resolve a Communication, we will escalate your ticket to Incident-Level and assign it to the appropriate group.

Please keep the following in mind when you are reporting an issue: 

  • If the issue is patient-care related, the priority will be marked as High or Critical which will warrant a page alert to the workgroup.
  • If the Incident is radiology-related, the priority will be marked as High which will page the workgroup.
  • All other Incidents will be marked as low priority.