What is a VSA?
A VUMC Services Administrator (VSA) is an important position at VUMC that helps ensure workforce members in their area maintain secure access to resources using a VUMC ID and password.
VSAs perform various tasks related to managing workforce VUMC IDs, including:
• The creation and claiming of new accounts, either by invitation or manual creation.
• Assisting account-holders with resetting passwords.
• Extending contractor/affiliate accounts.
• Generating reports of data held in AccessVUMC.
How do I become a VUMC Services Administrator (VSA)?
To become a VUMC Services Resource Account Administrator you will need to complete the following steps:
1. Fill out the form and have it signed by your supervisor.
2. Send the completed application to VUMC IT Partner Support
3. Partner Support will enroll you in the training course in VUMC Learning Exchange
Once the steps above have been completed, your VSA Privileges will be assigned per your selected role.
What about Multi-Factor Authentication?
Enrollment in Multi-Factor Authentication is now a requirement for all current employees and other workforce members (including contractors, vendors, and other sponsored employee 'guests') who want to manage a password within AccessVUMC. MFA enrollment also protects the personal information of all VUMC workforce members.
Visit the Enterprise Cybersecurity MFA Home Page for more information.
How does the MFA enrollment requirement affect the account claiming process?
New employees and other workforce members (including contractors, vendors, and other sponsored employee 'guests') will be required to enroll in Multi-Factor Authentication once they receive their VUMC ID, in order to manage their password.
Visit the Enterprise Cybersecurity MFA Home Page for more information.
What if an employee or workforce member forgets their password?
There are four scenarios for VUMC Account holders who forget their password:
- VUMC Employees enrolled in MFA
- VUMC Workforce members enrolled in MFA (This group should call the VUMC IT/NTT Help Desk at 615-343-HELP/3-4357 to start the password reset process.)
- VUMC Employees or Workforce members not enrolled in MFA (This group should call the VUMC IT/NTT Help Desk at 615-343-HELP/3-4357 to start the password reset process.)
- Former VUMC Employees (This group should call the VUMC IT/NTT Help Desk at 615-343-HELP/3-4357 to start the password reset process.)
See the Instructions on How to Reset a Password.
A new employee is trying to claim their account but gets the following error message, "We are sorry, but we cannot seem to find a match for you."
There are generally two causes for this error message:
- The user's paperwork has not completed the Human Resources process.
- The Personally Identifiable Information (PII - social security number and date of birth) for the user does not match the information in the human resources record.
