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Section IT Resources

Getting a new phone or tablet? Follow These Steps to Re-connect to VUMC.

The Outlook app is the only method available to receive VUMC email on a mobile device.

How to Enroll Microsoft Authenticator MFA

Microsoft Authenticator

Programs and Platforms requiring Microsoft Authenticator MFA

  • Microsoft Office
  • Outlook Email on your phone

How to Enroll MobilePASS+ MFA


If you get a new phone you will have to submit this Pegasus ticket to get a QR code to activate MobilePASS+ 

Programs and Platforms requiring MobilePASS+ MFA

  • VPN
  • Changing E-Password
  • Smartsheet
  • VPN

    Enterprise Cybersecurity is launching a new Virtual Private Network service for the Medical Center to replace the current service offered through Pulse Secure. This new service, F5/BIG-IP Edge, will be available for all Vanderbilt University Medical Center VUMCID holders.


    1. Ensure that you have administrative rights on your laptop or home computer. 
    2. Enroll in Multi-Factor Authentication before you install the new VPN client.
    3. Install the Big-IP Edge VPN client.


    How do I use Multi-Factor Authentication with the Virtual Private Network?

    • The Multi-Factor Authentication application will send you a code each time you sign in to the Virtual Private Network using the MobilePass App
    • Ensure that you are enrolled in (MFA) Multi-Factor Authentication using the Mobilepass app before trying to sign in to the Virtual Private Network.
  • iOS - Select  VUMCEmployee (not VUMCEmployee setup) , Login with your VuNetID and Password

    Android - Android WiFi Setup Instructions

    Troubleshooting iOS

    • Remove old VUMCEmployeesetup profile.
    • Go to Settings > General > Profiles
    • Remove VUMC Secure Network Profile
    • Go to WiFi, Select  VUMCEmployee (not VUMCEmployee setup) , Login with your VuNetID and Password


    The new process for setting up WiFi on a MAC AWS is as follows:

    1. Connect the WiFi icon to VUMCEmployeeSetup
    2. Open Safari to start the setup process
    3. Check "I accept the terms of the End-User License Agreement"
    4. Click "Start"
    5. Perform step one on the next screen "Install the network profile" (This will cause the system to download the configuration file).
       ​​*** If the configuration file does not download use the Safari browser to go to the following IP address ( This will restart the WiFi setup process perform steps 3-5 again.
    6. Once the configuration file has been downloaded a popup will prompt you to enter your credentials.
    7. Upon successful acceptance of your credentials you should now be able to connect to VUMCEmployee using your vunetID and Password.
  • On your home system or home laptop, go to to download and install Office 365 and the Skype for Business app. Login with your VUMC email address, VUMC ID and Password. 

    Lightweight versions of the Office apps are available right there. Just click an app icon to start using the app in your browser.

    And if you don't already have the desktop versions of the Office apps installed, select Install Office near the top right of the window.

    Office 365

    1. Click on this link to install the full VMware Client
    2. Select Install VMWare Horizon Client
      After it is installed, Click "New Server" >  add:

                 Client      server


    Option 2

    1. Click on this link
    2. Select VMware Horizon HTML Client