Section IT Resources

Getting a new phone or tablet? Follow These Steps to Re-connect to VUMC.

The Outlook app is the only method available to receive VUMC email on a mobile device.

How to Enroll Microsoft Authenticator MFA

Microsoft Authenticator

Programs and Platforms requiring Microsoft Authenticator MFA

  • Microsoft Office
  • Outlook Email on your phone

 

If you are unable to login to https://mysignins.microsoft.com/security-info to enroll the Microsoft authenticator app:

Submit a Pegasus general purpose ticket to VEC Security to get your Microsoft Authenticator Account reset.

https://pegasus.vumc.org/request/start/21

sample --- Please direct this to VEC Security. I got a new phone and I am unable to login to the https://mysignins.microsoft.com/security-info to enroll Microsoft Authenticator App. I need to get my Microsoft Authenticator Account reset. ---

How to Enroll MobilePASS+ MFA

MFA

If you get a new phone you will have to submit this Pegasus ticket to get a QR code to activate MobilePASS+

VUMC MFA Configuration Assistant at https://mymfa.app.vumc.org.

https://pegasus.vumc.org/request/start/8673 

Programs and Platforms requiring MobilePASS+ MFA

  • VPN
  • Changing E-Password
  • Smartsheet

  • VPN

    Enterprise Cybersecurity is launching a new Virtual Private Network service for the Medical Center to replace the current service offered through Pulse Secure. This new service, F5/BIG-IP Edge, will be available for all Vanderbilt University Medical Center VUMCID holders.

    >> DOWNLOAD STEPS

    1. Ensure that you have administrative rights on your laptop or home computer. 
    2. Enroll in Multi-Factor Authentication before you install the new VPN client.
    3. Install the Big-IP Edge VPN client.

    >> DOWNLOAD, INSTALL AND CONNECT NOW

    How do I use Multi-Factor Authentication with the Virtual Private Network?

    • The Multi-Factor Authentication application will send you a code each time you sign in to the Virtual Private Network using the MobilePass App
    • Ensure that you are enrolled in (MFA) Multi-Factor Authentication using the Mobilepass app before trying to sign in to the Virtual Private Network.

  • To install go to VUMC Apps in the Company Portal app on your phone and install MH-Cure Silver

    If MH-CURE Silver is not visible in the Company Portal then you are not yet an approved user.
    Please complete this Mobile Heartbeat Access Request to get access https://pegasus.vumc.org/request/discover/info/?id=9748

  • iOS - Select  VUMCEmployee (not VUMCEmployee setup) , Login with your VuNetID and Password

    Android - Android WiFi Setup Instructions

    For google pixel phone Android 11 WiFi is asking for the domain

    Domain:  radius.service.vumc.org
    Identity: vanderbilt\Vunet ID
    Password: user password

    Troubleshooting iOS

    • Remove old VUMCEmployeesetup profile.
    • Go to Settings > General > Profiles
    • Remove VUMC Secure Network Profile
    • Go to WiFi, Select  VUMCEmployee (not VUMCEmployee setup) , Login with your VuNetID and Password

    MAC

    The new process for setting up WiFi on a MAC AWS is as follows:

    1. Connect the WiFi icon to VUMCEmployeeSetup
    2. Open Safari to start the setup process
    3. Check "I accept the terms of the End-User License Agreement"
    4. Click "Start"
    5. Perform step one on the next screen "Install the network profile" (This will cause the system to download the configuration file).
       ​​*** If the configuration file does not download use the Safari browser to go to the following IP address (10.251.0.1). This will restart the WiFi setup process perform steps 3-5 again.
    6. Once the configuration file has been downloaded a popup will prompt you to enter your credentials.
    7. Upon successful acceptance of your credentials you should now be able to connect to VUMCEmployee using your vunetID and Password.

  • On your home system or home laptop, go to https://portal.office.com to download and install Office 365 and the Skype for Business app. Login with your VUMC email address, VUMC ID and Password. 

    Lightweight versions of the Office apps are available right there. Just click an app icon to start using the app in your browser.

    And if you don't already have the desktop versions of the Office apps installed, select Install Office near the top right of the window.

    Office 365

    1. Click on this link https://virtual.vumc.org/ to install the full VMware Client
    2. Select Install VMWare Horizon Client
      After it is installed, Click "New Server" >  add:  virtual.vumc.org

                 Client      server

     

    Option 2

    1. Click on this link https://virtual.vumc.org/
    2. Select VMware Horizon HTML Client

    Web

     

  • Click here to open a Pegasus request for the Vanderbilt Staff Access to eStar.

    Click here to open a Pegasus request for the Vanderbilt Contractor Access to eStar.

    Click here to open a Pegasus request for the Vanderbilt Student Access to eStar.

    Click here to open a Pegasus request for the eStar HealthIT Application/Builder Workgroups.

    Click here to open a Pegasus request for the eStar Security Change Request Management.

    Click here to open a Pegasus request to add a new user to Mobile Heartbeat.

    Click here to open a Pegasus request to add a new user to Sectra.

    Click here to open a Pegasus request to add a new user to OnBase.

    Click here to Research related access requests.  You will need to complete the survey to determine access level and training needs. The Clinical Research Fiscal Support Services team will submit your access needs to the eStar Security Team.