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Section IT Resources

Getting a new phone, tablet or laptop? Steps to re-connect to VUMC.

If you get a new smartphone or tablet, follow these steps to re-connect to VUMC resources:

The Outlook app is the only method available to receive VUMC email on a mobile device.

Why? VUMC IT explains that here:

How to enroll Microsoft Authenticator MFA


Microsoft Authenticator

If MH-CURE Silver is not visible in the VUMC app store then you are not yet an approved user, please complete the following REDCAP survey to request access.

  • Multi-factor Authentication (MFA)


    What is MFA?

    Have you ever gotten a text message on your phone with a code that needs to be entered to log in to a system? That's MFA. You know your username and password, but the code contained in the text adds another layer of protection to the authentication process. If someone steals your username and password but doesn't have your phone, they will not be able to impersonate you and access the system.

    How do I get it?

    Fill out this VUMC MFA Replacement Token Request If you have lost/replaced your phone or deleted your existing token from your phone.

    • Select Replace MobilePASS+ (purple) or MobilePASS (orange) token if you have lost/replaced your phone or deleted your existing token from your phone.
    • Once this token request has been processed, you will receive an e-mail from VUMC MFA ( with instructions on completing your enrollment. 
    • For additional guidance and frequently asked questions (FAQs), visit the VUMC MFA web site at

    If you need assistance enrolling your token or have questions which are not answered by the VUMC MFA web site, contact your local IT support provider or call the VUMC Help Desk at 3-HELP (615-343-4357).

    Programs and Platforms requiring MFA

    • Changing E-Password
    • Electronic Prescribing of Controlled Substances (EPCS) for licensed physicians only
    • Box
    • VPN
    • Viewing or changing W-2 or tax information in C2HR
    • Editing your personal profile in AccessVUMC
  • VPN

    Enterprise Cybersecurity is launching a new Virtual Private Network service for the Medical Center to replace the current service offered through Pulse Secure. This new service, F5/BIG-IP Edge, will be available for all Vanderbilt University Medical Center VUMCID holders.


    1. Ensure that you have administrative rights on your laptop or home computer. 
    2. Enroll in Multi-Factor Authentication before you install the new VPN client.
    3. Install the Big-IP Edge VPN client.


    How do I use Multi-Factor Authentication with the Virtual Private Network?

    • The Multi-Factor Authentication application will send you a code each time you sign in to the Virtual Private Network using the MobilePass App
    • Ensure that you are enrolled in (MFA) Multi-Factor Authentication using the Mobilepass app before trying to sign in to the Virtual Private Network.
  • iOS - Select  VUMCEmployee (not VUMCEmployee setup) , Login with your VuNetID and Password

    Android - Android WiFi Setup Instructions

    Troubleshooting iOS

    • Remove old VUMCEmployeesetup profile.
    • Go to Settings > General > Profiles
    • Remove VUMC Secure Network Profile
    • Go to WiFi, Select  VUMCEmployee (not VUMCEmployee setup) , Login with your VuNetID and Password
  • On your home system or home laptop, go to to download and install Office 365 and the Skype for Business app. Login with your VUMC email address, VUMC ID and Password. 

    Lightweight versions of the Office apps are available right there. Just click an app icon to start using the app in your browser.

    And if you don't already have the desktop versions of the Office apps installed, select Install Office near the top right of the window.

    Office 365

    1. Click on this link to install the full VMware Client
    2. Select Install VMWare Horizon Client
      After it is installed, Click "New Server" >  add:

                 Client      server


    Option 2

    1. Click on this link
    2. Select VMware Horizon HTML Client