Skip to main content

The following prerequisites need to be completed prior to enrollment:

  • Backup your device

  • Ensure you have the latest version of iOS on your device (version 10 or later)

  • Cannot be jailbroken

  • An Apple ID is required on the device to download the HUB app from the App Store

IOS Quick Install Instructions:

  1. Remove your existing VUMC Email account

  2. Install Workspace ONE Intelligent Hub App - On your iOS device, open the Safari web browser and go to GetWSONE.com Tap on the Go to Apple AppStore link.
    HUB Workspace one app.JPG

  3. Enter Server Details - Server: vumc-d.awmdm.com / Group ID: BYOD  or
    select press Enter QR Code and scan this code
    MDM-iOS-QR-Code.JPG

  4. Enter VUnetID and ePassword

  5. Accept all the prompts until the install is complete and the Agent screen opens to the device information

  6. Enter your password when prompted

If you have questions or an issue with MDM installation, submit a Pegasus Ticket, or contact the Help Desk at 3-4357 or 615-343-HELP.

The following prerequisites need to be complete prior to enrollment:

  • Backup your device 

  • Ensure you have the latest available version of Android OS on your device (version 5.1 or later)

  • Must have at least 80% charge to do encryption (Encryption may take up to two hours)

  • Cannot be rooted

  • An available Internet connection (cellular or wireless)

  • A Google account is required on the device to download the Workspace One Hub App from the Play Store

  • Encryption should be completed before enrolling. Device encryption is required to access corporate resources.  Follow the steps in the Appendix at the end of the guide to encrypt your device.

Android Quick Install Instructions:

  1. Remove your existing VUMC Email account

  2. Install Workspace ONE Hub App - On your Android device, open your web browser and go to GetWSONE.com Tap on the link Go to Google Play Store
    HUB Workspace one app.JPG

  3. Enter Server Details - Server: vumc-d.awmdm.com / Group ID: BYOD  or
    select press Enter QR Code and scan this code
    MDM-Android-QR-Code.JPG
  4. Enter VUnetID and ePassword
  5. Accept all the prompts until the install is complete and the Hub screen opens to the device information.
    Select Fast encryption if prompted.
  6. Install email app:
    1. ​Access the App Catalog or VUMC Apps from the new Work or Workspace icon on home screen or Apps
    2. Install Outlook E-mail App enter these settings.
      Choose Exchange
      Enter you @vumc.org email address

If you have questions or an issue with MDM installation, submit a Pegasus Ticket, or contact the Help Desk at 3-4357 or 615-343-HELP.

Enterprise Cybersecurity is launching a new Virtual Private Network service for the Medical Center to replace the current service offered through Pulse Secure. This new service, F5/BIG-IP Edge, will be available for all Vanderbilt University Medical Center VUnetID holders.

Users will be required to begin use of the new service no later than March 19, 2019, when the current remote access service (Pulse Secure) will be decommissioned.

>> DOWNLOAD STEPS

  1. Ensure that you have administrative rights on your laptop or home computer. 
  2. Enroll in Multi-Factor Authentication before you install the new VPN client.
  3. Install the Big-IP Edge VPN client.

>> DOWNLOAD, INSTALL AND CONNECT NOW

How do I use Multi-Factor Authentication with the Virtual Private Network?

  • The Multi-Factor Authentication application will send you a code each time you sign in to the Virtual Private Network using the MobilePass App
  • Ensure that you are enrolled in (MFA) Multi-Factor Authentication using the Mobilepass app before trying to sign in to the Virtual Private Network.


Multi-factor Authentication (MFA)

What is MFA?

Have you ever gotten a text message on your phone with a code that needs to be entered to log in to a system? That's MFA. You know your username and password, but the code contained in the text adds another layer of protection to the authentication process. If someone steals your username and password but doesn't have your phone, they will not be able to impersonate you and access the system.

How do I get it?

Fill out this request If you have lost/replaced your phone or deleted your existing token from your phone.
VUMC MFA Replacement Token Request

Select Replace MobilePASS+ (purple) or MobilePASS (orange) token if you have lost/replaced your phone or deleted your existing token from your phone.

Once this token request has been processed, you will receive an e-mail from VUMC MFA (safenet@vumc.org) with instructions on completing your enrollment.  For additional guidance and frequently asked questions (FAQs), visit the VUMC MFA web site at https://www.vumc.org/enterprisecybersecurity/mfa.

If you need assistance enrolling your token or have questions which are not answered by the VUMC MFA web site, contact your local IT support provider or call the VUMC Help Desk at 3-HELP (615-343-4357).

Programs and Platforms requiring MFA

  • Electronic Prescribing of Controlled Substances (EPCS)
    • For licensed physicians only
  • C2HR
    • For all employees who wish to access certain areas of C2HR including:
      • Viewing or changing direct-deposit information
      • Viewing or changing W-2 or tax information
      • Editing your personal profile

 

MFA Video instructions


Office 365

To enable Office 365 for new faculty, submit a help desk ticket here:

VUMC Non-Employee Email and Microsoft Licensing Request - https://pegasus.mc.vanderbilt.edu/request/start/3786


Change your Password


Email Transition