Section IT Resources

Outlook is only method available to receive email on a mobile device.

Why? VUMC IT explains that here: https://www.vumc.org/it/microsoft-mobile

Here are the instructions from VUMC IT:

https://www.vumc.org/it/add-and-update-email-accounts-your-computer-and-mobile-device

• Instructions for IOS
• Instructions for Android

If you need assistance with installing and configuring Outlook on your phone or tablet,
please schedule a time to stop by our office with your device.

Enterprise Cybersecurity is launching a new Virtual Private Network service for the Medical Center to replace the current service offered through Pulse Secure. This new service, F5/BIG-IP Edge, will be available for all Vanderbilt University Medical Center VUMCID holders.

>> DOWNLOAD STEPS

1. Ensure that you have administrative rights on your laptop or home computer. 
2. Enroll in Multi-Factor Authentication before you install the new VPN client.
3. Install the Big-IP Edge VPN client.

>> DOWNLOAD, INSTALL AND CONNECT NOW

• Windows Installation
• macOS Installation
• Mobile Device Instructions

How do I use Multi-Factor Authentication with the Virtual Private Network?

• The Multi-Factor Authentication application will send you a code each time you sign in to the Virtual Private Network using the MobilePass App
• Ensure that you are enrolled in (MFA) Multi-Factor Authentication using the Mobilepass app before trying to sign in to the Virtual Private Network.

To install go to VUMC Apps in the Company Portal app on your phone and install MH-Cure Silver

If MH-CURE Silver is not visible in the Company Portal then you are not yet an approved user.
Please complete this Mobile Heartbeat Access Request to get access https://pegasus.vumc.org/request/discover/info/?id=9748

1.) Install app here:

• Haiku for i-phone
• Haiku for Android
• Canto for iPad

2.) Open this on your phone or iPad to configure settings (must be on VUMCEmployee WiFi)

https://ic2.service.vumc.org/MobileConfig

iOS - Select  VUMCEmployee (not VUMCEmployee setup) , Login with your VuNetID and Password

Android - Android WiFi Setup Instructions

For google pixel phone Android 11 WiFi is asking for the domain

Domain:  radius.service.vumc.org
Identity: vanderbilt\Vunet ID
Password: user password

Troubleshooting iOS

• Remove old VUMCEmployeesetup profile.
• Go to Settings > General > Profiles
• Remove VUMC Secure Network Profile
• Go to WiFi, Select  VUMCEmployee (not VUMCEmployee setup) , Login with your VuNetID and Password

MAC

The new process for setting up WiFi on a MAC AWS is as follows:

1. Connect the WiFi icon to VUMCEmployeeSetup
2. Open Safari to start the setup process
3. Check "I accept the terms of the End-User License Agreement"
4. Click "Start"
5. Perform step one on the next screen "Install the network profile" (This will cause the system to download the configuration file).
    ​​*** If the configuration file does not download use the Safari browser to go to the following IP address (10.251.0.1). This will restart the WiFi setup process perform steps 3-5 again.
6. Once the configuration file has been downloaded a popup will prompt you to enter your credentials.
7. Upon successful acceptance of your credentials you should now be able to connect to VUMCEmployee using your vunetID and Password.

On your home system or home laptop, go to https://portal.office.com to download and install Office 365 and the Skype for Business app. Login with your VUMC email address, VUMC ID and Password. 

Lightweight versions of the Office apps are available right there. Just click an app icon to start using the app in your browser.

And if you don't already have the desktop versions of the Office apps installed, select Install Office near the top right of the window.

1. Click on this link https://virtual.vumc.org/ to install the full VMware Client
2. Select Install VMWare Horizon Client
   After it is installed, Click "New Server" >  add:  virtual.vumc.org

Option 2

1. Click on this link https://virtual.vumc.org/
2. Select VMware Horizon HTML Client

New Change(s) to changing your medical center password

• Change your VUMC password
• You must have (MFA) Multi-factor Authentication with MobilePass
  Visit https://identityiq.app.vumc.org/identityiq login to the system using your VUMC ID and current password, then follow the on-screen instructions.
• Forgot your VUMC Password
  Click on Access VUMC - Existing Users > Forgot Password
  You must have (MFA) Multi-factor Authentication with MobilePass
  Forgot your password Instructions

• ---

  Change your Vanderbilt University password
• Re-register DUO Application for New Phone

Fill out this Pegasus form to schedule a Team consultation

• Enterprise FAX Solution - Team Consultation
• Enterprise Fax Solution webpage
• RightFax Instructions
• RightFax User Guide
• How to log into FaxUtil Web

Click here to open a Pegasus request for the Vanderbilt Staff Access to eStar.

Click here to open a Pegasus request for the Vanderbilt Contractor Access to eStar.

Click here to open a Pegasus request for the Vanderbilt Student Access to eStar.

Click here to open a Pegasus request for the eStar HealthIT Application/Builder Workgroups.

Click here to open a Pegasus request for the eStar Security Change Request Management.

Click here to open a Pegasus request to add a new user to Mobile Heartbeat.

Click here to open a Pegasus request to add a new user to Sectra.

Click here to open a Pegasus request to add a new user to OnBase.

Click here to Research related access requests.  You will need to complete the survey to determine access level and training needs. The Clinical Research Fiscal Support Services team will submit your access needs to the eStar Security Team.