Vanderbilt University Medical Center Operator Services provides access and support services for patients and workforce members 24/7/365.
Operator Services
Inbound Calls
Answer and process approximately 5,000-6,000 calls per day, 24/7/365:
- Vanderbilt University Medical Center (VUMC) main published number: 615-322-5000
- Vanderbilt University main published number: 615-322-7311
- Children's Hospital (VCH): 615-936-1000
- Vanderbilt Health clinics (after hour calls)
- Directory information line: 615-421-1411 (or 11411 from main campus)
- Direct attendant calls (zero for Operator)
- Answer, hold, page and connect calls for over 500 interns and resident doctors
Conference Call Hosting
- Call 615-343-6048 to reach a conference call operator
- Provide conference call hosting to the Vanderbilt Community at no charge
- Facilitate conference calls with multiple participants
- Schedule calls up to 30 days in advance
Paging
Overhead Paging
- Provide overhead paging service for VUMC and VCH for patient related emergencies, red alerts, mass casualties and other emergency situations
- Non-emergency overhead paging for announcements approved by Hospital Administration
Paging Services
- Maintain current beeper database for VUMC and VCH physicians, house staff, administrators and staff
- Provide pager forwarding services for Admitting and Consult beepers and on-call rotation changes as requested
- Provide text and numeric paging services for VUMC and VCH physicians, house staff, administrators and staff
- Escalates critical/crucial/Radiology Lab alerts
On-Call Scheduling Services
- Maintain and verify current on-call information for over 200 Medical Center services
- Provide daily on-call information to physicians, nursing staff, admitting and emergency services
Yearly House Staff Information - Compile and maintain a "master" list of incoming house staff (approx. 500), referencing pertinent information (name, title, service, beeper, associated rotation schedule)
Monthly House Staff Information - Compile and maintain a comprehensive beeper directory, indicating the monthly rotation of residents, fellows, interns and attendings, referencing appropriate beepers and on-call schedules
Assistance and Support
If you are experiencing an issue with reaching VUMC's Operator Services, call 615-421-1611 or 11611 from the main campus.