Work/Life Connections
September 29, 2011

Work/Life Connections-EAP offers a number of workshops that are currently available for departmental functions. The goal is to provide stress resilience skills, support faculty and staff in balancing their work and personal lives, and increase the awareness of our programs and services. Presentations can be tailored to meet the needs of your department and your target population. To arrange a presentation for your department or group (or to discuss a topic request), contact Work/Life Connections-EAP at 615-936-1327.

Presentation Menu:

Additional presentations can be tailor-made to meet the needs of your department and your target population.

Stress Resilience: 50-60 minutes
Since life surprises us with ups and downs, we need to maintain a lifestyle that allows us to bounce back from these stresses. This talk helps the participant to understand the etiology of stress and formulate a life plan for creating better balance.
Instructor: Jim Kendall, LCSW

Encountering Distressed Patients and Families: 60 minutes
Healthcare settings deal with all kinds of people who are often at their most vulnerable time. Some are kind and appreciative; others can be abusive and hostile. They may be dealing with fear, pain, grief, guilt or depression. Some may just be downright rude people. This workshop is designed to help the healthcare worker understand the possible etiology for such behavior and receive support for their rights as employees.
Instructor: Jim Kendall, LCSW

Communication Stress: Multi-generations in the workplace: 50-60 minutes
Differences in communication styles may cause stress, discomfort, conflict, and frustration but they may also be a source of creativity and productivity. The etiology of these differences is in the historical context and rearing of each generation. Increased understanding can reduce the stress created by this diversity and enhance the possibilities of its creative use within the workplace.
Instructor: Jim Kendall, LCSW

Dealing with Change: 50-60 minutes
Organizational and personal change is an inevitable life stressor which can require an individual to adopt a more open attitude concerning the opportunities that change presents. Using the framework of Spencer Johnson, MD's book Who Moved My Cheese, change as a stressor is reframed with the responsibility for adaptations being placed upon the individual. Healthcare examples are used to illustrate the concepts.
Instructor: Jim Kendall, LCSW

The Stress of Dealing with Death, Dying and Bereavement: 50-60 minutes
The goal of this presentation is to provide tools to staff who are dealing with the death of patients and the bereavement of their families. The healthcare professional is asked to consider his/her own beliefs about death. Focusing on loss as a Critical Incident, two models of grieving are explored.
Instructor: Jim Kendall, LCSW

Understanding Depression: Help! I've fallen and I can't get up: 50-60 minutes
Depression can interfere with many aspects of functioning, productivity and family life. It impacts nearly 10% of the population in any given year. This talk gives an overview of the symptoms and treatments available. It outlines what you can do to help someone who is being impacted by this treatable illness.
Instructor: Jim Kendall, LCSW

Critical Incident Stress and Strain: Psychological Effects of Traumatic Events: Overview, 1 to 1 1/2 hours
Concepts of critical incident stress/traumatic event stress are covered in this overview as they relate to emergency and healthcare workers. Understanding the need to take care of the caretaker can help reduce burnout and allow workers to deal with the emotional impact of their profession.
Instructor: Jim Kendall, LCSW

Critical Incident Stress Management – Basic Course: 8 hours
Concepts of critical incident stress/traumatic event stress are defined with multimedia examples. Techniques of defusing, debriefing and demobilization are covered. Issues concerning the proper way to set up an intervention are covered with examples from emergency services, businesses and schools. This day long training uses the Jeffrey Mitchell debriefing model and can be augmented with a mock debriefings and additional training in a second day module.
Instructor: Jim Kendall, LCSW

Resolving Conflict: 60 minutes
This presentation focuses on five conflict management styles-competing, avoiding, accommodating, compromising and collaborating. Participants will examine their own style of conflict resolution and discuss ways of decreasing conflict by communicating cooperation to others.
Instructor: Stephanie Dean, LPC-MHSP, CEAP

Building the Civilized Workplace: It Starts with ME!
This presentation focuses on staff responsibility in creating and building a civilized workplace which promotes a positive work environment. Current information about lateral violence in healthcare (though with an emphasis upon nursing) and its impact on practice and patient care is provided as the basis to improve workplace civility. Specific communication techniques are recommended for addressing and resolving several forms of unprofessional behavior patterns. Resources are identified for staff to promote professional behavior. This program was originally developed as part of the Nurse Wellness Program but is adaptable to non-nursing situations.
Instructor: Margie Gale, RN, MSN, CEAP

Work/Life Connections-EAP offers a number of workshops which use power point plus video clips and are available for departmental functions . Other topics can be tailor-made to meet the needs of your department and your target population.

To arrange a presentation for your department or group (or to discuss a topic request), contact Work/Life Connections-EAP at (615) 936-1327.