Network Services

Network Services can help with all your IT and computer services needs. For your convenience you may come by our office or make an appointment for assistance with phones, tablets and personal laptops used for work. If you are having  problems with one of the Section supported desktop or laptop computers, we will come to meet you or remotely log-in to your system to help diagnose the issue.. 

For assistance submit a helpdesk ticket https://pegasus.vumc.org/ess/submit

Our highly-trained specialists provide comprehensive support for both PC and Macintosh equipment as well as mobile devices. 

  • Account management, email, log-in and permission assistance
  • Instruction and advise with new equipment and proper installation
  • Personal assistance with internet system issues
  • Section website general support, updating and selected maintenance
  • Computer malfunctions addressed and coordination of repair services

Eric-Section-Web.jpg
Eric A Howard
Manager Data Analytics
CCC-4313 Medical Center North
(615) 343-8906 (Main)
(615) 343-2905
eric.howard@vumc.org

  • Director, Network and Media Services
  • Manager Data Analytics
  • Smartsheet

 

paul_web.jpg
Paul Lang
Sr. System Administrator
CCC-4317 Medical Center North
(615) 343-8906 (Main)
(615) 343-7456
paul.lang@vumc.org

  • Computer and Software Ordering
  • Computer Support
  • Web Content
  • Redcap Database
  • Onboarding
  • Smartsheet

 

John Reams
John Reams
Tech Support Specialist
CCC-4317 Medical Center North
Nashville 37232
(615) 343-8906 (Main)
(615) 322-5619
 john.reams@vumc.org
 

  • Computer Support
  • Software Ordering
  • Web Content