"Leveraging Interpreter Services & CLAS Standards to Improve Your Patient Care"
Hope Collins, MPA
Director, Vanderbilt Interpreter Services
Hope Collins is the Director of Interpreter Services at Vanderbilt University Medical Center (VUMC.) She is one of VUMC’s facilitators of the Cook Ross program at VUMC. She worked as the Director of Interpretation & Translation Services at the Tennessee Language Center for more than 10 years before coming to Vanderbilt in 2012. She has a TESL (Teaching English as a Second Language) Certification from the Tennessee Language Center, holds a Master’s in Public Administration from Tennessee State University and a BA in Anthropology from the University of Tennessee, Knoxville. She also worked as a Peace Corps Volunteer in Cape Verde, West Africa as a health educator in water, sanitation, maternal and child health. She is a trained mediator and former President of the Tennessee Association of Professional Interpreters and Translators, where she served in multiple board roles from 2010-2016 . Hope is a current board member of Tennessee Justice for Our Neighbors. Hope speaks Cape Verdean Kriolo and English.
Nadia Crank, BSHM, CHI
Lead Arabic Interpreter, Vanderbilt Interpreter Services
Nadia Owaida Crank is the Lead Arabic Interpreter at Vanderbilt University Medical Center. She earned her Certification in Translation and Simultaneous Interpretation from the American University in Cairo; and has a BS of Business in Healthcare Management from WGU. In 2012, Nadia was one of the first candidates to earn a National Certification in Healthcare Interpretation in Arabic Language by the Certification Commission for the Healthcare Interpreters. Nadia has more than 20 years of experience in Medical, Legal and Community Translation and Interpretation. She also serves as workshop Instructor and Language Coach for aspiring medical interpreters with Tennessee Language Center.
Objectives
The activity is designed to help the learner
- Name the three main standards of Culturally & Linguistically Appropriate Standards (CLAS)
- List the three main purposes of CLAS
- Share with a colleague at least five ways to utilize/access interpretation & translation at VUMC
This talk is sponsored by the Department of Psychiatry and Behavioral Sciences. This educational activity received no commercial support.