FAQ

1. How long will it take to get my results?  

  • The typical turnaround time for most assays is ~3 weeks. We process all requests in the order in which they are received so large preceding requests or unexpected problems with an assay can cause delays.
  • Low-frequency assays are only run when we have a sufficient number of samples to cover the cost of the assay.

2. Can I request expedited service?  

  • Although it's helpful for us to know when results are needed urgently, we process all requests in the order in which they are received. 

3. Can I get a discount for submitting a large number of samples?  

  • No, the lab is a federally supported non-profit core, therefore assays are already performed at cost.

4. How much sample is required for the assay?

5. What is the range of detection of the assay?

6. Can I submit one sample for multiple assays?

  • No, to avoid multiple freeze/thaw cycles samples must be aliquoted into separate tubes for each assay.

7. Can I submit serum instead of plasma?

  • Yes, but plasma is preferred because it is cleaner, easier to work with, and therefore gives better results.

8. Where do I send my samples?

  • See here. Please ship overnight, Mon-Weds, with sufficient dry ice to avoid loss of your sample.

9. Do I need to add a preservative during sample collection?

10. What factor converts insulin units from µU/ml to pmol/L or ng/ml?

  • 1 µU/ml = 6 pmol/L
  • 1 µU/ml = 0.04 ng/ml

11. I'm having trouble with iLab, what should I do?

12. What does it mean if my samples are off the curve?

  • Results can only be considered valid if they are on the standard curve. If samples are too concentrated they need to be diluted with the appropriate buffer (contact the core) and resubmitted for analysis via iLab.
  • RIA standard curves are sigmoidal, therefore the most robust and reliable part of the curve is at the assay's ED50. Reduced accuracy and precision, leading to greater variability (higher duplicate CVs), occurs at the tails of the curve. Your RIA data will include the ED50 of that assay, the % binding of each sample (50% is at the ED50), and the % binding range of the standard curve.

13. What is the best way to collect mouse blood?

  • There are several ways to achieve this goal:

    • heparinizing the syringe (ideal for heart stick)

    • using EDTA coated commercial collecting tubes, e.g. Sarstedt (ideal for tail vein collection)

    • homemade EDTA evaporated tubes (often used for draws through catheters with blunts) - add 20 uL of 100 mM EDTA pH 7.4 in 0.5 mL tubes and air dry (evaporation will take a couple of days)

14. What evidence is there that hemolysis will affect my results? 

15. The status of my iLab request is "Waiting for Financial Approval." What should I do?

  • When service requests are submitted to core facilities by members of a lab, there may be times when the request requires financial approval. In most cases, this approval step is triggered when the quoted cost of the service exceeds the amount the lab member is auto-approved to spend per the lab's auto-approval settings. The PI of the lab must approve the request via iLab in order for the analysis to proceed.
  • To avoid this requirement the PI can raise the threshold on the total allowable amount a lab member is allowed to order on a per order basis without PI approval.
  • For more information see the iLab User Support Guides:

16. Where can I find my results?

  • When your request is completed you will receive an automated email from iLab containing a link to your request. Your data will be in a file in the "Attachments & URLs" section of the request. For example:

 

***This core is supported by NIH grants DK059637 (MMPC) and DK020593 (DRTC). Please include an acknowledgment in your publications.***