FAQ

Who do I call to reschedule an appointment or to set a follow up appointment?
Call the physicians' scheduling office directly.

Is there a direct phone line to the Single Point of Access Program?

Phone; 888-869-6757 or 615-936-6074

Fax; 615-936-6077

Can you help with non-workers' comp questions and referrals?

We are happy to assist and help you access the physician specialties you or your family may need.

Who do I talk to to get work status on a patient?

Contact us at 615-936-6074. We will facilitate providing this request that for you.

Will I have to leave a voice mail when I call?

The phones will be answered by one of the workers' compensation specialists during normal business hours. After business hours you can leave a voice mail and we will respond on the next business day.

How do employers access information on their inpatient employees?

Contact the Single Point of Access Program at 615-936-6074.

Can a Case Manager directly pick up radiology films for use during an outside appointment from the Vanderbilt Department of Radiology without a signed patient consent form?

Yes, the Case Manager can sign as the 'Legal Representative' on the 'Authorization for Release of Medical Information Form for Workers' Compensation Injuries'. See the 'Process for Accessing Radiology Films for Workers' Compensation Cases' Navigation Link for complete information.

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