The Access Technology team is responsible for understanding the technology infrastructure and processes of all Patient Access Services' teams. Our team collects and analyzes system data on routine workflows to realize operational effectiveness. Access Technology strives to maximize how technology can be leveraged to become more efficient and meet customer preferences.
To change and improve the customer experience with integrated technology and innovation through partnership.
To transform the call center to an omnichannel contact center with best in class technology to support the operational strategy of Care Connections and Referral Management.
- Customer Focus
- Optimize forecasting and scheduling for the contact centers
- Improve technology to serve callers in their preferred communication channel
- Provide callers with a consistent and predictable positive experience
- Acquire and implement best in-case technology to improve the employee experience
For questions about Access Technology, contact Access Technology.