About Us

Who We Are Credo

 


Patient Access Services (PAS) is committed to connecting our patients to the care they need to get well and stay well. We work in collaboration with our clinical teams to provide a seamless patient experience, from the first phone call to the day of the appointment and beyond. We continuously strive to elevate our services and reduce anxiety for patients and their families. Our commitment to our colleagues and our patients is what makes us #inspiredtoserve.

VUMC Patient Access Webstore

Check out the VUMC Patient Access Webstore here! Get the latest looks at great prices, all while showing your support of Patient Access.

 

The VUMC Credo

  • We provide excellence in healthcare, research, and education.
  • We treat others as we wish to be treated.
  • We continuously evaluate and improve our performance

The VUMC Patient and Family Promise.

We promise to:

  • Include you as the most important member of your health care team
  • Respect your right to privacy
  • Work with you to coordinate your care
  • Personalize your care with a focus on your values and needs
  • Communicate clearly and regularly
  • Serve you and your family with kindness and respect

     

      Patient Access Services' Leadership Contact Information

      Wendy Monaci

      Wendy Monaci, MBA

      Executive Vice President

      Adult Ambulatory Operations

      wendy.d.monaci@vumc.org

      Jennifer DeBruler

      Jennifer DeBruler, MD

      Vice President

      Patient Access Services

      jennifer.debruler@vumc.org

      Vanessa Marlowe

      Vanessa Marlowe

      Senior Director

      Care Connections & Workforce Optimization

      vanessa.marlowe@vumc.org

      Sandra Schaffer

      Sandra Schaffer

      Senior Director

      IT Business Enablement & Process Design

      sandra.a.schaffer@vumc.org

      Andrea Allman

      Andrea Allman

      Assistant Director

      Service, Quality, and Development

      andrea.allman@vumc.org

      Denise Amalfitano

      Denise Amalfitano

      Director

      Change Management

      denise.amalfitano@vumc.org

      Josh Johnson

      Joshua Johnson

      Director

      Ambulatory Access Analytics

      joshua.johnson@vumc.org

      Laura Ladd

      Laura Ladd

      Director

      Finance and Administration

      laura.ladd@vumc.org

      Krista Lewis

      Krista Lewis

      Director

      Referral Management

      krista.l.lewis@vumc.org

      Ryzell McKinney

      Ryzell McKinney

      Director

      Access Technology 

      ryzell.mckinney@vumc.org