About Us

Who We Are Credo

 


Patient Access Services (PAS) is committed to connecting our patients to the care they need to get well and stay well. We work in collaboration with our clinical teams to provide a seamless patient experience, from the first phone call to the day of the appointment and beyond. We continuously strive to elevate our services and reduce anxiety for patients and their families. Our commitment to our colleagues and our patients is what makes us #inspiredtoserve.

VUMC Patient Access Webstore

Check out the VUMC Patient Access Webstore here! Get the latest looks at great prices, all while showing your support of Patient Access.

 

The VUMC Credo

  • We provide excellence in healthcare, research, and education.
  • We treat others as we wish to be treated.
  • We continuously evaluate and improve our performance

The VUMC Patient and Family Promise.

We promise to:

  • Include you as the most important member of your health care team
  • Respect your right to privacy
  • Work with you to coordinate your care
  • Personalize your care with a focus on your values and needs
  • Communicate clearly and regularly
  • Serve you and your family with kindness and respect

 

Patient Access Services' Leadership Contact Information

Wendy Monaci

Wendy Monaci, MBA

Executive Vice President

Adult Ambulatory Operations

wendy.d.monaci@vumc.org

Jennifer DeBruler

Jennifer DeBruler, MD

Vice President

Patient Access Services

jennifer.debruler@vumc.org

Vanessa Marlowe

Vanessa Marlowe

Senior Director

Care Connections & Workforce Optimization

vanessa.marlowe@vumc.org

Sandra Schaffer

Sandra Schaffer

Senior Director

IT Business Enablement & Process Design

sandra.a.schaffer@vumc.org

Andrea Allman

Andrea Allman

Assistant Director

Service, Quality, and Development

andrea.allman@vumc.org

Denise Amalfitano

Denise Amalfitano

Director

Change Management

denise.amalfitano@vumc.org

Josh Johnson

Joshua Johnson

Director

Ambulatory Access Analytics

joshua.johnson@vumc.org

Laura Ladd

Laura Ladd

Director

Finance and Administration

laura.ladd@vumc.org

Krista Lewis

Krista Lewis

Director

Referral Management

krista.l.lewis@vumc.org

Ryzell McKinney

Ryzell McKinney

Director

Access Technology 

ryzell.mckinney@vumc.org