The Manager&#039;s Toolbox https://www.vumc.org/health-wellness/ en Having Difficult Conversations https://www.vumc.org/health-wellness/news-resource-articles/having-difficult-conversations <span class="field field--name-title field--type-string field--label-hidden">Having Difficult Conversations</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/news?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/news?cat=148" hreflang="und">The Manager&#039;s Toolbox</a>, <a href="/health-wellness/news?cat=155" hreflang="und">Work/Life Connections</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/blog-post-rss/2210" class="feed-icon" title="Subscribe to Having Difficult Conversations"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Work/Life Connections</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><img alt="" class="alignright size-full wp-image-2345" data-entity-type="" data-entity-uuid="" src="https://www.vumc.org/health-wellness/sites/vumc.org.health-wellness/files/public_files/images/wlc/wlcHavingDifficultConversations.jpg" style="width: 250px; height: 167px; margin: 5px;" title="Having Difficult Conversations" /></p> <p>As a manager, part of your job is having difficult conversations with employees, customers and your manager. Few people enjoy having these difficult conversations. Feedback is a gift. It helps the individual know what is expected and how they are performing according to those guidelines.</p> <p>The delivery of positive feedback is always a pleasure. However, having a conversation about problem areas can be difficult. It is important to pick a time and place that is private. If there are concerns about personal safety, carefully plan the intervention in a way which protects all. Try to maintain a respectful situation for all concerned. Make sure you consult with the appropriate leadership and resources.</p> <p>Present the facts clearly and offer time for the individual to ask questions.</p> <p>The <a href="https://hr.vanderbilt.edu/training/index.php" target="_blank" title="Vanderbilt HR Learning and Organizational Development Team">Vanderbilt University Learning and Organizational Development Team</a> provides training classes for Vanderbilt University managers and staff on a variety of topics.</p> <p>The <a href="https://hr.mc.vanderbilt.edu/learning/workforcedevelopment.php" target="_blank" title="Vanderbilt University Medical Center Workforce Development Team">Vanderbilt University Medical Center Workforce Development Team</a> provides opportunities for Medical Center employees and teams to develop professional skills and to promote optimal performance outcomes.</p> <p>Keywords: Difficult Conversations, Leadership, Manager, Feedback, Work Critique, Work Criticism, Work Evaluation, Evaluate</p> </div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/news?tag=199" hreflang="und">Consultations</a>, <a href="/health-wellness/news?tag=255" hreflang="und">Training</a>, <a href="/health-wellness/news?tag=260" hreflang="und">VU</a>, <a href="/health-wellness/news?tag=261" hreflang="und">VUMC</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:56 +0000 admin 2210 at https://www.vumc.org/health-wellness Dealing with Upset People https://www.vumc.org/health-wellness/news-resource-articles/dealing-upset-people <span class="field field--name-title field--type-string field--label-hidden">Dealing with Upset People</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/news?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/news?cat=148" hreflang="und">The Manager&#039;s Toolbox</a>, <a href="/health-wellness/news?cat=155" hreflang="und">Work/Life Connections</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/blog-post-rss/2206" class="feed-icon" title="Subscribe to Dealing with Upset People"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Work/Life Connections</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>In our business, we work with people who are sick, hurt and often scared. Because of this, people may become upset with us. Usually problems encountered are not the result of intentional actions we take. They are often the result of communication deficits, system problems, or red tape encountered which the customer is not equipped to handle. Here are some helpful tips when dealing with an upset person at work:</p> <ol><li>The customer is a person and should be treated as an individual, not a case, an account, a medical record, or a diagnosis. Use Mr. or Mrs. when addressing the individual to indicate respect.</li> <li>People are not an interruption in your work day. They are the reason you have a job. We depend on them. They are our greatest source of public relations, either positive or negative.</li> <li>People have a right to their feelings: gratitude, anger, frustration, grief, etc. Validate their feelings and give them a chance to vent. Don’t deny or minimize that they feel there is a problem. Acknowledge the emotion you see them expressing and then help them work out a solution.</li> <li>Take a proactive stance: I can help you either resolve this issue or get it to the right person.</li> <li>Generally, the upset person does not have a personal problem with you. Remember that this is about assisting the person you’re working with.</li> <li>People want to be “heard.” Listen carefully to what the person is saying.</li> <li>Give the upset person the benefit of the doubt. They are probably not bad people but are responding to a situation, stressor, feeling, or a felt injustice.</li> <li>If possible, facilitate moving to a private area to avoid embarrassment for the upset person; the gathering of details may involve confidential information that doesn’t need to be aired publicly.</li> <li>Take notes and summarize the problem to be sure you understand the upset person’s point of view. Focus on the problem, not the individuals involved.</li> <li>Apologize for the problem. This does not acknowledge that you were at fault. It means you are concerned about the experience the person is having now.</li> <li>Try to make it right. This is the best form of positive customer service.</li> </ol><p><strong>Some helpful phrases:</strong></p> <p>“How can I make this right for you now?”</p> <p>“I appreciate your willingness to share this. We never like to hear that we’ve mishandled a customer but without your feedback, we could not have corrected the problem. I hope you’ll give us another chance to serve you.”</p> <p>Keywords: Upset, Angry Customer, Communication Skills, Customer Service</p> </div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/news?tag=255" hreflang="und">Training</a>, <a href="/health-wellness/news?tag=259" hreflang="und">Violence</a>, <a href="/health-wellness/news?tag=260" hreflang="und">VU</a>, <a href="/health-wellness/news?tag=261" hreflang="und">VUMC</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:55 +0000 admin 2206 at https://www.vumc.org/health-wellness Critical Incident Strain https://www.vumc.org/health-wellness/news-resource-articles/critical-incident-strain <span class="field field--name-title field--type-string field--label-hidden">Critical Incident Strain</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/news?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/news?cat=148" hreflang="und">The Manager&#039;s Toolbox</a>, <a href="/health-wellness/news?cat=155" hreflang="und">Work/Life Connections</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/blog-post-rss/2204" class="feed-icon" title="Subscribe to Critical Incident Strain"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Work/Life Connections</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>It is not uncommon for healthcare or emergency workers to request some type of critical incident stress management services following an acute incident which they label as being particularly stressful for them. The good news is that such professionals are usually very resilient.</p>&#13; &#13; <p>In the 1980′s, firefighters and paramedics began recognizing "Critical Incident Stress" as a potential hazard of their work. National disaster expert Jeffrey Mitchell, Ph.D., EMT defines a "critical incident" as any situation faced by emergency service personnel that causes them to experience unusually strong emotional reactions which have the potential to interfere with their ability to function either at the scene or later. This may include the death of a co-worker on the job, the death of children, mass casualty incidents, natural disasters, rape victims, or other personal traumas that expose the individual to threats to their personal safety.</p>&#13; &#13; <p>In recent years, medicine has referred to ergonomic work injuries such as carpal tunnel syndrome as a cumulative trauma disorder or repetitive strain disorder. For healthcare professionals who deal with trauma on a daily basis; there is a need to attend to the cumulative psychological stresses which result from high-intensity, adrenaline-producing and emotionally-charged work environments and can lead to burnout . Often healthcare workers in chronic illness specialties are exposed to less dramatic traumas, e.g. multiple patient deaths. Although they may be less intense, these can result in more prolonged levels of stress or cumulative stress.</p>&#13; &#13; <p>Sometimes "traumatic event stress" will be superimposed on chronic "critical incident strain" situations. In medical trauma units, there is little control over the potential workflow, and this can increase perceived stress. Additionally, the families and friends of critically-ill patients are often "not at their best" due to the intensity of a situation where life and death often hang by a string. According to studies by Jeffrey V. Johnson, Ph.D. et al., 'demand-control-support models of stress' suggest that "biologically aversive strain will occur when the performance demands of a job exceed the individual and social resources for accomplishing the task involved."</p>&#13; &#13; <p>"It is important to pay attention to the acute and ongoing emotional aspects of trauma as they relate to individuals performing their jobs, whether it involves a single event or prolonged exposure to a series of highly charged situations," states Jim Kendall, LCSW, Manager for the Work/Life Connections-EAP. Early intervention han help ward off Compassion Fatigue or symtoms of Burnout.</p>&#13; &#13; <p>"Trauma shatters our fundamental assumptions about ourselves and about the safety of our world. The use of techniques such as defusing, demobilization, or debriefings can help the worker exposed to trauma in dealing with the emotional impact of witnessing such events." Traumatic events invoke the most basic threats…that of survival; notes author and psychologist Ronnie Janoff-Bulman, Ph.D. in her book <em>Shattered Assumptions</em>.</p>&#13; &#13; <p>There are occasions when we are forced to recognize the risk and real possibility of serious injury, the randomness of events, and our own mortality. "Acute trauma can produce symptoms in individuals, including anxiety, fears, depression, nightmares, nausea, memory loss, identification with the victim, flashbacks, fear of repetition, fatigue, and problem-solving difficulties. "This can be a normal response to acute stress," adds Kendall. Anticipating these reactions through a psycho-educational process such as a debriefing can help reduce the intensity and longevity of stress responses." Cumulative stress can also lead to burnout or compassion fatigue which manifests itself in decreased job satisfaction and reduced performance.</p>&#13; &#13; <p>For seasoned professionals, daily work with chronic illness provides a regular reminder of the fragile nature of our lives and the need to embrace each day as it comes. Managing the stressors at work and home in a healthy way involves attention to balance: physical exercise, good nutrition, productive use of leisure time to "recharge one's batteries," vacations, cognitive stimulation, and nurturing your belief system.</p>&#13; &#13; <p><a href="https://www.vumc.org/health-wellness/news-resource-articles/support-following-death-employee" title="Support for Death of an Employee">See</a> how Work/Life Connections can help if an employee dies.</p>&#13; &#13; <p>Keywords: Psychological First Aid, CISM, Critical Incident Stress, Debriefing, Burnout, Stress</p>&#13; </div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/news?tag=204" hreflang="und">Critical Incident Stress</a>, <a href="/health-wellness/news?tag=230" hreflang="und">Mental Health</a>, <a href="/health-wellness/news?tag=249" hreflang="und">Stress</a>, <a href="/health-wellness/news?tag=260" hreflang="und">VU</a>, <a href="/health-wellness/news?tag=261" hreflang="und">VUMC</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:55 +0000 admin 2204 at https://www.vumc.org/health-wellness What to Do When an Employee Comes to Work Sick https://www.vumc.org/health-wellness/news-resource-articles/what-do-when-employee-comes-work-sick <span class="field field--name-title field--type-string field--label-hidden">What to Do When an Employee Comes to Work Sick</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/news?cat=138" hreflang="und">Occupational Health Clinic</a>, <a href="/health-wellness/news?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/news?cat=148" hreflang="und">The Manager&#039;s Toolbox</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/blog-post-rss/2177" class="feed-icon" title="Subscribe to What to Do When an Employee Comes to Work Sick"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Occupational Health Clinic</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>If you think the employee has one of the following conditions, <em><strong>ask the employee to wear a surgical face mask </strong></em>and report to Occupational Health as soon as possible.</p>&#13; &#13; <ul><li>Chicken Pox</li>&#13; <li>Whooping Cough (Pertussis)</li>&#13; <li>Measles</li>&#13; <li>Tuberculosis</li>&#13; <li>Pink Eye (mask not needed)</li>&#13; </ul><p>It is recommended that people not be in the workplace when they have a fever and respiratory symptoms. You should let your employees know this recommendation and encourage them to use sick time when appropriate.</p>&#13; &#13; <p>If the employee has a minor acute illness they may also visit our <a href="https://www.vumc.org/health-wellness/occupational-health/express-care" title="Faculty/Staff Express Care">Faculty/Staff Express Care</a>. To learn more information on the services offered at the Faculty/Staff Express Care, please visit our page.</p>&#13; &#13; <p>Keywords: infectious disease, sick time, FMLA, contagious</p>&#13; </div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/news?tag=181" hreflang="und">Acute Care</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:49 +0000 admin 2177 at https://www.vumc.org/health-wellness What to do When an Employee Calls in Sick https://www.vumc.org/health-wellness/news-resource-articles/what-do-when-employee-calls-sick <span class="field field--name-title field--type-string field--label-hidden">What to do When an Employee Calls in Sick</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/news?cat=138" hreflang="und">Occupational Health Clinic</a>, <a href="/health-wellness/news?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/news?cat=148" hreflang="und">The Manager&#039;s Toolbox</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/blog-post-rss/2176" class="feed-icon" title="Subscribe to What to do When an Employee Calls in Sick"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Occupational Health Clinic</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>If your employee is out more than 3 consecutive days, or plans to be out that long, notify the employee that the condition might qualify for FMLA. The FMLA request and approval process includes medical certification in which the treating provider provides appropriate documentation to HR of the individual's severity of illness.</p> <p>Other than FMLA documentation, please do not request doctor's notes for sick time use. A doctor's note is not required for an employee to use sick time and will not change whether the absence counts as an occurrence.</p> <p>The Occupational Health Clinic (OHC) does not provide work excuses for sick time. Employees may or may not need to seek healthcare when they are sick.</p> <p>For University employees, see HR policies for <a href="https://hr.vanderbilt.edu/policies/fmla.php" target="_blank" title="FMLA">FMLA</a>, <a href="https://hr.vanderbilt.edu/policies/PTO.php" target="_blank" title="PTO">PTO</a>, and <a href="https://hr.vanderbilt.edu/policies/grandfathered-sick.php" target="_blank" title="Grandfathered Sick Time">Grandfathered Sick Time</a>.</p> <p>For Medical Center employees, see HR policies for <a href="https://vanderbilt.policytech.com/dotNet/documents/?docid=15804" target="_blank" title="FMLA">FMLA</a>, <a href="https://vanderbilt.policytech.com/dotNet/documents/?docid=16738" target="_blank" title="PTO">PTO</a>, and <a href="https://vanderbilt.policytech.com/dotNet/documents/?docid=12446" target="_blank" title="Grandfathered Sick Time">Grandfathered Sick Time</a>.</p> <p>Keywords: sick time, FMLA</p> </div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/news?tag=181" hreflang="und">Acute Care</a>, <a href="/health-wellness/news?tag=260" hreflang="und">VU</a>, <a href="/health-wellness/news?tag=261" hreflang="und">VUMC</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:48 +0000 admin 2176 at https://www.vumc.org/health-wellness Verifying Compliance https://www.vumc.org/health-wellness/news-resource-articles/verifying-compliance <span class="field field--name-title field--type-string field--label-hidden">Verifying Compliance</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/news?cat=138" hreflang="und">Occupational Health Clinic</a>, <a href="/health-wellness/news?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/news?cat=148" hreflang="und">The Manager&#039;s Toolbox</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/blog-post-rss/2175" class="feed-icon" title="Subscribe to Verifying Compliance"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Occupational Health Clinic</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>Please note:</strong> this process only applies for supervisors who need to view the compliance of their staff. If you're looking for your own personal compliance record, please visit the <a href="https://hwip.app.vumc.org/hwip/ohc_compliance.jsp" target="_blank">Health &amp; Wellness Information Portal</a>.</p> <p>Supervisors can monitor compliance with the programs below using the <a href="https://tableau.app.vumc.org/#/site/QualitySafetyRiskPrevention/views/VUMCImmunizationReport/ImmunizationComplianceSummary?:iid=1 " target="_blank">VUMC Immunization Compliance Report</a> in Tableau.</p> <h3>Compliance Programs</h3> <ul><li>Hepatitis B</li> <li>Measles</li> <li>Mumps</li> <li>Rubella</li> <li>Varicella</li> <li>Pertussis (Tdap)</li> <li>Influenza (in season)</li> <li>Covid-19</li> </ul></div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/news?tag=197" hreflang="und">Compliance</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:48 +0000 admin 2175 at https://www.vumc.org/health-wellness TB Skin Testing in Your Department https://www.vumc.org/health-wellness/news-resource-articles/tb-skin-testing-your-department <span class="field field--name-title field--type-string field--label-hidden">TB Skin Testing in Your Department</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/news?cat=138" hreflang="und">Occupational Health Clinic</a>, <a href="/health-wellness/news?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/news?cat=148" hreflang="und">The Manager&#039;s Toolbox</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/blog-post-rss/2170" class="feed-icon" title="Subscribe to TB Skin Testing in Your Department"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Occupational Health Clinic</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><img align="right" alt="" class="alignright size-full wp-image-6218" data-entity-type="" data-entity-uuid="" src="https://www.vumc.org/health-wellness/sites/vumc.org.health-wellness/files/public_files/images/ohc/ohcTBSkinTest.jpg" style="width: 250px; height: 167px; margin: 5px;" title="Reading TB Skin Test" /> The Occupational Health Clinic (OHC) has many opportunities to help faculty and staff complete their TB skin test. Departments may also have TB Designees within their department place, read, and record TB skin tests for fellow Vanderbilt employees. To become a TB Designee, eligible staff must complete the <a href="https://www.vumc.org/health-wellness/news-resource-articles/tb-skin-test-training-program" title="TB Skin Testing Class">TB Skin Testing Class</a>.</p> <p>The Occupational Health Clinic (OHC) has many opportunities to help faculty and staff complete their TB skin test. Departments may also have TB Designees within their department place, read, and record TB skin tests for fellow Vanderbilt employees. To become a TB Designee, eligible staff must complete the <a href="https://www.vumc.org/health-wellness/news-resource-articles/tb-skin-test-training-program" title="TB Skin Testing Class">TB Skin Testing Class</a>.</p> <p>TB skin test placements done by a TB Designee must be documented on the <a href="https://www.vumc.org/health-wellness/sites/vumc.org.health-wellness/files/public_files/PDFs/ohc/ohcTBTestForm.pdf" target="_blank" title="TB Skin Test Placement Form">TB Skin Test Placement Form</a> and all TB reads can be documented via the <a href="https://www.vumc.org/health-wellness/news-resource-articles/easy-reader-tb-skin-testing-etool" title="Easy Reader">Easy Reader</a>.</p> <p>NO MORE Faxes! It's easier than ever to document your TB reads!</p> <p>The Easy Reader can be found in 2 places:</p> <ul><li>Easy Reader icon on every Clinical Workstation (top section)</li> </ul><ul><li><a href="https://www.vumc.org/health-wellness/occupational-health" title="Occupational Health website">Occupational Health website</a> in the eTools section</li> </ul><p>You can also add it as an external link in eStar.</p> <h3>Additional Information</h3> <p>To find a TB Designee in your department, <a href="https://www.vumc.org/health-wellness/sites/default/files/access_controlled_files/ohcTBDesigneeList.pdf" target="_blank" title="log in">log in</a> with your VUnetID.</p> <p>Keywords: PPD, Tuberculosis, TBST, class</p> </div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/news?tag=252" hreflang="und">TB Skin Test</a>, <a href="/health-wellness/news?tag=255" hreflang="und">Training</a>, <a href="/health-wellness/news?tag=261" hreflang="und">VUMC</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:47 +0000 admin 2170 at https://www.vumc.org/health-wellness Managing an Employee with a Work-related Injury https://www.vumc.org/health-wellness/resource-articles/managing-employee-work-related-injury <span class="field field--name-title field--type-string field--label-hidden">Managing an Employee with a Work-related Injury</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/resource-articles?cat=138" hreflang="und">Occupational Health Clinic</a>, <a href="/health-wellness/resource-articles?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/resource-articles?cat=148" hreflang="und">The Manager&#039;s Toolbox</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/blog-post-rss/2160" class="feed-icon" title="Subscribe to Managing an Employee with a Work-related Injury"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Occupational Health Clinic</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><img align="right" alt="" class="alignright size-full wp-image-2748" src="https://www.vumc.org/health-wellness/sites/vumc.org.health-wellness/files/public_files/images/ohc/ohcManaginganEmployeewithaWork-relatedInjury.jpg" style="width: 245px; height: 241px; margin: 5px;" title="Managing an Employee with a Work-related Injury" /></p> <p>When an employee reports an injury to you, first ask if medical attention is needed.</p> <p>If medical attention is not needed, simply complete an <a href="https://veritas.app.vumc.org/" target="_blank" title="online First Report of Injury">online First Report of Injury</a> (VUMC) or <a href="https://live.origamirisk.com/Origami/Account/Login?ReturnUrl=/Origami/IncidentEntry/Welcome" target="_blank" title="online First Report of Injury">online First Report of Injury</a> (VU), which documents the event in Risk Management's Workers' Comp system. It is not necessary to send the employee to the clinic merely to report an injury.</p> <p>When medical attention is needed, send the employee to the Occupational Health Clinic. For life-threatening injuries, or after hours and on weekends, send the employee to the Vanderbilt Adult Emergency Department. Once the employee has been sent for medical care, complete an <a href="https://veritas.app.vumc.org/" target="_blank" title="online First Report of Injury">online First Report of Injury</a> (VUMC) or <a href="https://live.origamirisk.com/Origami/Account/Login?ReturnUrl=/Origami/IncidentEntry/Welcome" target="_blank" title="online First Report of Injury">online First Report of Injury</a> (VU). Do not delay medical care while filling out the form, but complete it as soon as possible.</p> <p>If the employee is sent to the Emergency Department, make sure he/she follows up at the Occupational Health Clinic the next working day.</p> <p>A "Return to Work" report will be given to each employee at the end of their clinic visit. This will describe any work restrictions or modifications necessary and the date for any follow up care. The employee should give you a copy of this form. When there are work restrictions you should also receive an e-mail notification of the <a href="https://www.vumc.org/health-wellness/news-resource-articles/return-work-program-0" title="Return to Work">Return to Work Program</a>.</p> <p>The supervisor should investigate the cause of the injury to determine if a safety hazard exists. If so, report the concern to Vanderbilt Environmental Health and Safety.</p> <p>For questions or concerns about workers' compensation, or to clarify how an injury occurred, contact VU or VUMC's Office of Risk and Insurance Management.</p> <h3 class="ms-standardheader">Additional information:</h3> <p><a href="https://veritas.app.vumc.org/" target="_blank" title="Online Report of Work Injury">Online Report of Work Injury</a> (for VUMC employees)</p> <p><a href="https://live.origamirisk.com/Origami/Account/Login?ReturnUrl=/Origami/IncidentEntry/Welcome" target="_blank" title="online First Report of Injury">Online Report of Work Injury</a> (for VU employees)</p> <p>VU Employees:</p> <ul><li><a href="https://www.vanderbilt.edu/riskmanagement/" target="_blank" title="VU Office of Risk and Insurance Management">VU Office of Risk and Insurance Management</a></li> <li><a href="https://www.vanderbilt.edu/facilities/environmental-health-and-safety/" target="_blank" title="VU Environmental Health and Safety">VU Environmental Health and Safety</a></li> <li><a href="https://hr.vanderbilt.edu/policies/work-related-accident-injury.php" target="_blank" title="VU Work-Related Accident and Return to Work Policy">VU Work-Related Accident and Return to Work Policy</a></li> </ul><p>VUMC Employees:</p> <ul><li><a href="https://www.vumc.org/risk-management/" target="_blank" title="VUMC Office of Risk and Insurance Management">VUMC Office of Risk and Insurance Management</a></li> <li><a href="https://www.vumc.org/safety/" target="_blank" title="VUMC Environmental Health and Safety">VUMC Environmental Health and Safety</a></li> <li><a href="https://vanderbilt.policytech.com/dotNet/documents/?docid=10837" target="_blank" title="VUMC Work-Related Accident and Return to Work Policy">VUMC Work-Related Accident and Return to Work Policy</a> (Requires VUMC ID and password)</li> </ul><p>Keywords: First Report of Injury, return to work, workers' compensation</p> </div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/resource-articles?tag=267" hreflang="und">Work Injury/Illness Care</a>, <a href="/health-wellness/resource-articles?tag=260" hreflang="und">VU</a>, <a href="/health-wellness/resource-articles?tag=261" hreflang="und">VUMC</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:44 +0000 admin 2160 at https://www.vumc.org/health-wellness Helping Employees Who Need Medical Care https://www.vumc.org/health-wellness/news-resource-articles/helping-employees-who-need-medical-care <span class="field field--name-title field--type-string field--label-hidden">Helping Employees Who Need Medical Care</span> <div class="field field--name-field-barista-posts-category field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/health-wellness/index.php/news?cat=138" hreflang="und">Occupational Health Clinic</a>, <a href="/health-wellness/index.php/news?cat=139" hreflang="und">Resource Articles</a>, <a href="/health-wellness/index.php/news?cat=148" hreflang="und">The Manager&#039;s Toolbox</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/health-wellness/index.php/users/admin" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/27/2011 - 22:18</span> <a href="/health-wellness/index.php/blog-post-rss/2158" class="feed-icon" title="Subscribe to Helping Employees Who Need Medical Care"> RSS: <i class="fa fa-rss-square"></i> </a> <div class="field field--name-field-barista-posts-author field--type-string field--label-hidden field__item">Occupational Health Clinic</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><img align="right" alt="" data-entity-type="" data-entity-uuid="" src="https://www.vumc.org/health-wellness/index.php/sites/vumc.org.health-wellness/files/public_files/images/ohc/ohcHelpingEmployeesWhoNeedMedicalCare.jpg" style="width: 245px; height: 179px; margin: 5px;" title="Helping Employees Who Need Medical Care" /></p> <p>Occupational Health offers walk-in care for minor, non-urgent illnesses. Employees can be seen in our Occupational Health Clinic or in the Faculty/Staff Express Care, located on the 1st floor of the Medical Arts Building. <a href="https://www.vumc.org/health-wellness/index.php/what-we-do" target="_blank">Here</a> is a list of the types of conditions that can generally be treated by our staff during these visits. Employees can make same day or next day acute appointments online through <a href="https://www.myhealthatvanderbilt.com/" target="_blank" title="My Health at Vanderbilt">My Health at Vanderbilt</a> or the <a href="https://hwip.app.vumc.org/hwip/" target="_blank" title="Health and Wellness Portal">Health and Wellness Portal</a>, in-person at either clinic, or via phone. </p> <p>Encourage your employees to establish a relationship with their own primary care provider (PCP). Having a PCP ensures access to care when you're sick, as well as management of chronic health problems and routine preventive care. Refer employees to <span class="scayt-misspell-word">615-343-VUMD</span> to find a PCP accepting new patients now.</p> <p>Keywords: sick, walk-in, triage</p> </div> <div> <strong>Tags</strong> <div> <div><a href="/health-wellness/index.php/news?tag=181" hreflang="und">Acute Care</a>, <a href="/health-wellness/index.php/news?tag=214" hreflang="und">Express Care</a>, <a href="/health-wellness/index.php/news?tag=260" hreflang="und">VU</a>, <a href="/health-wellness/index.php/news?tag=261" hreflang="und">VUMC</a></div> </div> </div> <div class="field field--name-field-lockdown-auth field--type-string field--label-above"> <div class="field__label">Lockdown Auth</div> <div class="field__item">1</div> </div> Wed, 28 Sep 2011 03:18:43 +0000 admin 2158 at https://www.vumc.org/health-wellness