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Frequently Asked Questions

Q.  I lost my card. How can I get a replacement?

A.  You can re-access your eCard from the AHA eCards website. Enter your first and last name and your or email address. 

If you completed a HeartCode Complete course, you will need to login to your RQI1Stop account to access your eCard.

Q.  Do I need a renewal or provider/initial course?

A.  If it is your first time taking the course, you need the provider/initial course. If you card is still current or you have recently expired, you may take the renewal course.

Q.  Which course(s) do I need for my job?

A.  Refer to the CPR Policy CL 30-08.21 and ask your manager/supervisor/educator.

Q.  When are courses released for registration?

A.  Courses for the following month are released on the 15th of the current month. Registration is in the Learning Exchange. Visit the Course Calendars page for links to the Learning Exchange and to view future course calendars.

Q.  When does my card expire?

A.  All AHA cards are valid for 2 years. They expire on the last day of the month in which you took the course.

Q. Do you offer courses to the community?

A.  Due to the high demand for courses from our staff, we are not able to offer courses to people in the community.

Q.  Do you cancel class in the case of inclement weather?

A.  We will do our best to hold classes if possible. Sometimes it is necessary to cancel class for the safety of our instructors and students. If we are unable to have class, we will post the status on the website and notify regisistrants by email. Please use your own judgement as to whether or not it is safe for you to attend class.

Q.  Where can I get a book for class?

A.  VUMC has purchased eBooks subscriptions for staff. You can view access instructions here. Ordering information for paperback books is also listed there.

Q.  Where do I sign up for NRP or ATLS?

A.  Click here for the NRP website. Click here for the ATLS website.