What is coaching? Coaching involves the process of supporting and guiding a person to meet his or her full potential. The coach's role may be as a Leader, Teacher, Motivator, Organizer, Adviser, Encourager, and/or Mentor.
The American Society of Training and Development (ASTD) and U.S. Department of Labor identified 16 basic skills needed for success in the workplace. Work/Life Connections-EAP can provide individual coaching or departmental training in several of the 16 skills needed to enhance workplace performance (in bold).
Work/Life Connections-EAP offers support and guidance to supervisors concerning employees and difficult situations.
Performance Coaching is an intervention used to improve job performance and to address workplace issues. This process helps a person gain greater competence and overcome barriers to productivity, communication, and other work-related activities.