Dealing with Upset People

Work/Life Connections
September 27, 2011

In our business, we work with people who are sick, hurt and often scared. Because of this, people may become upset with us. Usually problems encountered are not the result of intentional actions we take. They are often the result of communication deficits, system problems, or red tape encountered which the customer is not equipped to handle. Here are some helpful tips when dealing with an upset person at work:

What to Do When an Employee Comes to Work Sick

Occupational Health Clinic
September 27, 2011

If you think the employee has one of the following conditions, ask the employee to wear a surgical face mask and report to Occupational Health as soon as possible.
 
 Chicken Pox
 Whooping Cough (Pertussis)
 Measles
 Tuberculosis
 Pink Eye (mask not needed)
 It is recommended that people not be in the workplace when they have a fever and respiratory symptoms. You should let your employees know this recommendation and encourage them to use sick time when appropriate.

What to do When an Employee Calls in Sick

Occupational Health Clinic
September 27, 2011

If your employee is out more than 3 consecutive days, or plans to be out that long, notify the employee that the condition might qualify for FMLA. The FMLA request and approval process includes medical certification in which the treating provider provides appropriate documentation to HR of the individual's severity of illness.
 
 Other than FMLA documentation, please do not request doctor's notes for sick time use. A doctor's note is not required for an employee to use sick time and will not change whether the absence counts as an occurrence.