Patient Experience Team

Contact Information

General Questions
615.936.6067

Lara Mead, MBA

Lara Mead, MBA
Director, Service Measurement and Improvement
615.343.6539

Sara Hanai, MS

Sara Hanai, MS
Sr. Consultant, Patient Experience and Service
615.936.6066

Kaitlyn Anderson, MPH

Kaitlyn Anderson, MPH
Sr. Consultant, Patient Experience and Service
615.936.6014

Peyton Wells, MPA

Peyton Wells, MPA
Assoc. Program Manager, Patient Experience and Service
615.936.5705

Consulting Areas

Entity Contact
Ambulatory Surgery Kaitlyn - Adult
Sara - Pediatrics
Adult Emergency Department Lara
Adult Inpatient Lara - Vanderbilt University Adult Hospital, Vanderbilt Wilson County Hospital, Vanderbilt Bedford Hospital, Vanderbilt Tullahoma-Harton Hospital
Behavioral Inpatient Kaitlyn
Pediatric Inpatient Sara
Medical Practice and Outpatient Services Peyton - Orthopaedics, Women's
Kaitlyn - Behavioral Health, Corporate Health, Heart and Vascular, Lung, Medicine, Otolaryngology, PM&R, Radiology, Transplant
Sara - Cancer, Dermatology, Hearing and Speech Neurosciences, Ophthalmology, Pediatrics, Surgery, Urology
Pediatric Emergency Department Sara
Urgent Care Peyton