About Us

Vanderbilt University Medical Center is committed to making health care personal for patients and families. Through our Patient and Family Promise, we are dedicated to providing the very best care for every patient. With post-visit surveys, we can measure and track feedback to learn where we are doing well and where we can continue to grow.


The Patient Experience team oversees and implements all patient experience measurement for VUMC. The team provides guidance to leaders and staff in accessing, understanding, and improving scores. The department works together with leadership to uncover trends and help with prioritizing improvement efforts.


For questions regarding patient surveys, please contact us at 615.936.6067.