Patients and Visitors go to


VUMC Project Manager - Frank Ashe

Vereco Corporate Page - get better acquainted with our partner

Open a Pegasus ticket

(be sure to include the
AB or AC# from the asset tag):
Request Toner

Request Staples
Place a Service Call
Purchase New Device
Move Existing Device
Pick Up Unused Device

SmartPrinting Site - access services on your SmartPrinting unit

VU Managed Print Program - separate from ours, but pursuing the same objectives

Managed Print Machine Lookup Page - use the AB# from your machine label or budget report to look up your machine

Department Entry Page - quick access to all our sites

Escalate an Open Issue - if your Managed Print issue has not received sufficient attention, send a notice to the Ctek and VUMC staff. Please note: This escalation is only for use if your Pegasus request has not received timely attention.



CynergisTek has sold its managed print business to Vereco, Inc., a large provider of managed print services with an emphasis on health care.  No changes in service are expected; you will simply begin to see the e-mail address being used by our onsite staff.  Vereco's corporate web page is now in the links at left.  (BTW, the pronunciation is ver--eck--oh.)


As we begin our third year, replacement of old equipment will be continuing, but at a slower pace.  Tagging and inventorying of equipment will still continue as needed, as we discover units that were overlooked previously.  This year, we will be placing special emphasis on matching up machines with the proper center numbers for accurate chargebacks.


To gain our best cost savings, we are strongly encouraging the acquisition of toner for supported equipment via the Pegasus ticketing process.  This is a benefit calculated into our per-click cost for the program, so it makes sense to take advantage of it as opposed to paying separately through e-procurement.  Our vendor has built up a substantial toner stock here on campus and is able to deliver most orders quickly.  For instructions on how to access services via Pegasus, please see the link at the upper left of this page.  (Note, though, that if you still have legacy machines through SmartPrinting, or under service contract with a local vendor, please continue to follow existing procedures until those are removed.)

Should you have any questions about the project or require additional information, please contact the following:

Primary Secondary
Alan Swart Daniel Castro
Service Manager

MDS Regional Director

(629) 262-1813 (615) 806-0891


Chargebacks are now running for all parts of the program.  For details on the chargeback procedures, please see our FAQ page, question #21, or click to download the PDF flyer from the links at upper left of this page.  You can use the machine lookup page in the links list at left to see information on your own machine.

As VUMC moves toward full implementation of the program, additional updates will appear here and be distributed by several other means.  We look forward to working with all our departments to streamline and improve our printing processes.

Please check our FAQs and other links to the left for more information.

Sample Auxilio/CynergisTek/Vereco Label:
Sample Auxilio Label

Last Updated:  11/14/2019