Resources and Tools

Communication Tools

• AIDET
• Managing Up
• Rounding
• Service Recovery/ HEARD Protocol

Credo

• Credo Poster
• I Aspire to Expert Performance Poster
• Credo Cards
• Credo Commitment Letter
• Credo Tackle Box
• Leader Credo

HR Bundles (Tools & resources to impact People Pillar Goals)

Patient and Family Promise Poster

Pillar Goals

Pillar Meeting Agenda Templates

• Agenda Template (version A)
• Agenda Template (version B)

Recognition & Engagement

• Elevate Thank You Notes
• Reward & Recognition Impact Grid
• Recognition Central
• Tell Us About You Cards
• 30/90/180 Day Conversation Guide