Rounding for Outcomes = The consistent practice of asking specific questions of key stakeholders - leaders, employees, physicians and patients - to obtain actionable information.
Why Round?
- Reward and recognize staff for ding a good job
- Learn firsthand what works well and what does not
- Create stronger relationships between management and staff
- Drive operational excellence
- Provide better care and service to patients and customers
Actions & Tools
- Establish a rounding routine
- Communicate rounding routine to staff using the Talking Points for Staff About Rounding
- Use Rounding Logs
- Document and follow up on what you hear
- Use Stop Light Report to communicate outcomes of rounding staff