The Patient Advocacy Reporting System® (PARS®) Program
CPPA’s early work focused on developing the Patient Advocacy Reporting System. PARS leverages the value of patient/family observations and experiences reported as unsolicited patient complaints (UPCs) to Offices of Patient Relations, to identify and address the small subset of clinicians with excess risk of malpractice claims. PARS:
- Supports medical groups as they pursue professionalism and professional accountability;
- Provides national patient relations benchmarks that promote best practices in service recovery;
- Enables surveillance system-wide for behaviors that undermine a safety culture;
- Identifies professionals at greater risk for medical complications and patient/team dissatisfaction.
PARS provides national, discipline-specific, peer-comparative benchmarks for effective peer-delivered interventions that support improvements in care delivery. For example, the figure below shows a high-risk physician’s rank (represented by the dots) relative to all active physicians in the PARS database (the white line) and to physicians within their specialty (the blue line).
CPPA’s data also yield sub-specialty comparisons, such as individualized graphs of orthopedic sub-specialists in spine, ankle, shoulder, or wrist surgery. CPPA similarly benchmarks other specialties and their subspecialties.
