CPPA impact to date
- Serving more than 300 sites
- Encompassing more than 225,000 professionals
- Teaching and presentations of more than 500 annually
- Patient complaints of more than 4,165,968 coded
- Coworker observations of more than 381,347 coded
- Apparent patterns in PARS: 2,941 professionals identified
- PARS response rate after intervention: 82 percent improvement
- Apparent patterns in CORS: 1,578 professionals identified
- CORS response rate after intervention: 87 percent improvement
Why is it important to address?
Patients under the care of disrespectful physicians are:
- 20-30 percent more likely to have a surgical site infection
- 20-40 percent more likely to develop sepsis
- 24-30 percent more likely to die if trauma care is required
Physicians who model disrespect account for 50-70 percent of your organization's malpractice claims experience and cost.
Disrespectful team members create a ripple effect that impacts culture, performance and retention.
- Increased withdrawal, anxiety, jousting
- Decreased creativity, learning, motivation
CPPA goals are to maintain a never-ending focus and curiosity on how best to support individual professionals, professionals-in-training and their leaders in pursuit of quality, high reliability, safety and respect for patients, families and fellow team members.
Center personnel focus on:
- Expanding our understanding of the impact of disrespect on team performance and outcomes.
- Developing best practices for responding to in-the-moment slips in professionalism that occur in stressful work environments.
- Creating programs designed to identify, share feedback and support individuals who model patterns of unprofessional behavior that may threaten team performance.
- Equipping leaders with tools to address individuals who will not or cannot respond to awareness interventions and whose behavior and performance threaten outcomes.
- Measuring the impact of CPPA programs whenever and wherever applied.