The Co-worker Observation Reporting SystemSM (CORS Program)
Organizations routinely capture staff-reported observations about co-workers. CPPA faculty speculated that the same processes, systems, and tiered interventions could be applied in support of teamwork and patient safety. CPPA’s CORS program became operational in 2013 and now supports more than 93,000 clinicians. These clinicians manifest, as with PARS scores, the same non-random distribution of CORS scores (see figure below). PARS and CORS processes are similar with two exceptions: 1) patient relations specialists promptly share each PARS report while peer clinicians deliver each CORS report; and 2) PARS Level 1 and 2 interventions occur annually while CORS interventions occur as soon as a clinician’s CORS score exceeds thresholds. Those receiving PARS and/or CORS interventions are similarly responsive.
The figure below shows a high-risk physician’s rank (represented by the dots) relative to all active physicians in the CORS database (the white line) and to physicians within their specialty (the blue line).
CPPA’s data also yield sub-specialty comparisons, such as individualized graphs of orthopedic sub-specialists in spine, ankle, shoulder, or wrist surgery. CPPA similarly benchmarks other specialties and their subspecialties.