The Office of Accreditation & Standards is responsible for receiving and facilitating the response to inquiries from regulatory bodies such as accrediting bodies, and federal, state, and insurance quality agencies.
These requests can relate to a variety of issues; for example:
- Notice of survey activity;
- Request for information regarding a complaint;
- Request for assistance with an investigation of an outside agency (such as patient medical information for an outside abuse investigation);
- State licensing board request for employee information; and
- An insurance agency concern about the quality of care for its member.
Receiving Requests: Regulatory Affairs Inbox:
A&S maintains an inbox that is monitored daily by a member of our team. When an inquiry is received, A&S determines the type of action that is needed and contacts the leadership of the affected departments (for example, nursing leadership, Quality staff, the Office of Legal Affairs, Medical Records etc.). A response is then developed with this team and submitted by A&S.
Have you received a communication from a regulatory body or lawyer’s office?
- Send an email to regulatoryaffairs@vumc.org.
- Label the email as “Private” or, if it contains patient information, as “Restricted”
- Attach any emails, forms, and/or letters you received.
- If you received the inquiry as a phone call, include all of the caller’s contact information.
- A&S will notify you if any further assistance is needed.
If you are unsure if the inquiry is from a regulatory body, follow the steps above and A&S will help to navigate the inquiry for you.