Immediate Crisis

Please note that frequent crisis appointments often indicate the need for a higher level of care beyond the scope of practice of the PCC.

If there is an emergency on campus, call campus police at (615) 421-1911.

If there is an emergency off campus, call 911.

If you need immediate medical assistance, go to the nearest emergency room. The closest emergency room to the Vanderbilt Campus is the VU Medical Center Emergency Room, at the VU Medical Center Complex on 22nd Avenue South.

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Crisis Care Counseling

Crisis Care Counseling hours during the academic year are Monday through Friday, 10:00am-4:30pm. During this time, you may come into the Psychological and Counseling Center (PCC) and be seen by the clinician on call, or you may call the PCC at (615) 322-2571 to speak with a PCC clinician.

Please note that Crisis Care Counseling Hours are 1PM-4:30PM Monday through Friday during the summer and winter breaks.

After 4:30 PM, if you are experiencing an urgent psychological crisis, you should go to the Vanderbilt Emergency Room or the nearest Emergency Room for acute assessment and support. If you decide not to go to the Emergency Room then you may call the PCC after 5PM (615) 322-2571 and, through an answering service, you will be connected to the clinician who is on call at that time.

Crisis Care Counseling services at the PCC provide therapeutic support for students in immediate crisis. You will be given a brief assessment to complete while waiting for the therapist. This information will help us to meet your immediate needs.

Crisis Care Counseling and Trauma Informed Care

The crisis care counseling team is trained in addressing experiences of trauma. They can offer aid in identifying immediate coping skills and developing a plan to address next steps. If you are unable to attend an ACT consultation due to scheduling conflicts, crisis care counselors are able to provide brief consultations. Crisis care counseling is available Monday through Friday, 10:00am-4:30pm.

Confidentiality

The PCC is a confidential setting. We do not share information about students or anything discussed in session, with the exception of safety concerns, which may override the confidentiality policy in some cases.  
All members of the Vanderbilt student community are welcome to be seen for Crisis Care Counseling services, even if your primary concern is about someone other than yourself. If you are the concerned friend, roommate, relative, parent, or other acquaintance of a Vanderbilt student and coming to Crisis Care Counseling to talk about those concerns, please note that the PCC protects the confidentiality of past and present clients, and thus will not discuss matters related to their care at the PCC without their written consent. However, concerns about any student’s safety will be addressed through appropriate channels and VU resources.

What to Expect

Crisis Care Counseling services are designed to provide crisis intervention for students with urgent needs. To protect the ability of PCC staff to attend to all students in need of immediate counseling, appointments may be limited to 20-30 minutes.

Crisis Care Counseling visits are different from standard individual therapy services and are designed to address your immediate needs today. The clinician will work with you to identify strategies and tools you can use to manage your immediate concerns and then will help to connect you to other services on and off campus that may be useful to you in the future, including other PCC services.

During especially busy times, you may be asked to wait to be seen while the clinician attends to other students in need. Be aware that there may be a significant wait time for Crisis Care Counseling during these periods. While you wait, the PCC may provide you with educational materials to read, or you may want to visit the PCC Mind Body Lab where you can access video modules which address a wide range of topics that may be helpful to you.

Note that if you have a provider at the PCC already you are encouraged to communicate your concerns by My Health at Vanderbilt. This will provide continuity of care and feedback to you from a therapist or medical provider who is familiar with your situation.

Hotlines and Local Resources

Community Crisis Hotline: (615) 244-7444
Suicide Prevention Lifeline: 1-800-273-TALK(8255) This hotline is a network of 161 crisis centers in 50 states and will connect you with the crisis center nearest your location.
Davidson County Mobile Crisis Team: (615) 726-0125
VU Psychiatric Hospital: (615) 327-7000

Specialized Services

Sexual Assault

Acute Care Team (ACT) at the PCC: 322-2571
VU Project Safe Center: 322-SAFE (7233)
Sexual Assault Center: (800) 879-1999/(615) 256-8526
National Sexual Assault Hotline: (800) 656-HOPE (4673)

Drugs and Alcohol

Alcohol and Drug Counseling, VU PCC: (615) 322-3414
Vanderbilt Recovery Support (VRS): (615) 343-8772
VU Office of Wellness Programs & Alcohol Education: (615) 343-4740
Alcoholics Anonymous Referral Service and Treatment Program 24-Hour Helpline: (800) 711-6375
Narcotics Anonymous Helpline: (800) 677-1462/(615) 251-7462
Drug Helpline: (800) 662-HELP (4357)

Intimate Partner Violence

VU Project Safe Center: (615) 322-SAFE (7233)
YWCA Domestic Violence Hotline: (800) 334-4628/(615) 242-1199
Tennessee Helpline Domestic Violence Hotline: (800) 356-6767
National Domestic Violence Hotline: (800) 799-SAFE (7233)
TN Coalition to End Domestic and Sexual Violence