Resource Articles

Finding A Mental Health Provider

Finding the right provider is important when beginning the therapeutic process. Work/Life Connections-EAP at 615-936-1327, is available for a confidential meeting with a faculty/staff member of Vanderbilt to assess the presenting problem, identify related issues and consider important demographic considerations (location, insurance, etc.) to assist in matching you with a potential provider. A counselor will suggest three or more potential providers who may meet your needs. The counselor may also talk with you about the process of selecting a provider with whom your are comfortable.

Dealing with Change

It is natural for organisms in nature to gravitate toward homeostasis or equilibrium. Change, whether positive or negative, requires us to adapt, adopt, alter or accept. Change is inevitable. In a healthcare environment, change represents responses to changes in the marketplace, to economic pressures and to external forces. It is not a choice. It is necessary for survival.

Dealing with Upset People

In our business, we work with people who are sick, hurt and often scared. Because of this, people may become upset with us. Usually problems encountered are not the result of intentional actions we take. They are often the result of communication deficits, system problems, or red tape encountered which the customer is not equipped to handle. Here are some helpful tips when dealing with an upset person at work: