Having Difficult Conversations

As a manager, part of your job is having difficult conversations with employees, customers and your manager. Few people enjoy having these difficult conversations. Feedback is a gift. It helps the individual know what is expected and how they are performing according to those guidelines.

The delivery of positive feedback is always a pleasure. However, having a conversation about problem areas can be difficult. It is important to pick a time and place that is private. If there are concerns about personal safety, carefully plan the intervention in a way which protects all. Try to maintain a respectful situation for all concerned. Make sure you consult with the appropriate leadership and resources.

Present the facts clearly and offer time for the individual to ask questions.

The Vanderbilt University Learning and Organizational Development Team provides training classes for Vanderbilt University managers and staff on a variety of topics.

The Vanderbilt University Medical Center Workforce Development Team provides opportunities for Medical Center employees and teams to develop professional skills and to promote optimal performance outcomes.

Keywords: Difficult Conversations, Leadership, Manager, Feedback, Work Critique, Work Criticism, Work Evaluation, Evaluate