Information for Patients and Visitors

Statement from VUMC about Nashville Mayor Cooper's Safer-at-Home Order

The well-being of our patients, visitors, staff and communities remain our highest priorities. We are working closely with local and state health officials as well as the Centers for Disease Control and Prevention to care for our patients safely and address the public health concerns created by the presence of coronavirus (COVID-19) in our community. 

We have established a hotline for our employees and patients who may be sick. We have designated assessment centers to evaluate those patients and employees with symptoms: new onset cough (within past 7 days) and shortness of breath, with or without fever. We continue to evaluate the situation and update our patient visitor policy. You'll find details and the latest information below.

For information specific to patients with certain conditions or diseases or being seen by certain clinics, visit this page.

  • Vanderbilt Health patients and employees with new onset cough (in past 7 days) and shortness of breath, with or without fever, seeking more information about possible COVID-19 infection should call (888) 312-0847.

    This number is answered seven days a week, 7 a.m. - 10 p.m. Central Time.

    Before calling, please consider that if you do not have symptoms and would not ordinarily see your doctor based on how you feel now, you do not need evaluation or testing for COVID-19.

    You will be told next steps based on your symptoms, known exposure to someone with COVID-19, and other information.

  • For patients and employees with respiratory illnesses who need assessment for COVID-19, Vanderbilt Health has established these designated clinic locations.

    Before you go to an assessment center, please call the hotline at (888) 312-0847 between 7 am-10 pm.

    They are:

    • Vanderbilt Health Walk-In Clinic Mt. Juliet, 64 Belinda Parkway, Suite 200A
    • Vanderbilt Health Walk-In Clinic Melrose, 2608 8th Ave. S, Suite 102A
    • Vanderbilt Health and Williamson Medical Center Walk-In Clinic Spring Hill, 3098 Campbell Station Parkway, Suite 100
    • Vanderbilt Health Walk-In Clinic Bellevue, 7069-B, Highway 70 South
    • Vanderbilt Health and Williamson County Walk-In Clinic, Cool Springs, 1834 W McEwen Drive, Suite 110
    • Vanderbilt Health and Williamson Medical Center Walk-In Clinic, Brentwood, 134 Pewitt Drive, Suite 200
    • Vanderbilt Health and Williamson Medical Center Walk-In Clinic, Franklin, 919 Murfreesboro Road
    • Vanderbilt Health and Williamson Medical Center Walk-In Clinic Nolensville, 940 Oldham Drive
    • Vanderbilt Primary Care Clarksville, 800 Weatherly Street, Suite 201B
    • Vanderbilt Health Walk-In Clinic Belle Meade, 4534 Harding Pike
    • Vanderbilt Primary Care Gallatin, 300 Steam Plant Road, Suite 430

    At this time, VUMC clinicians will not assess patients for COVID-19 who are not exhibiting symptoms of new onset cough (in past 7 days) and shortness of breath, with or without fever.

    Vanderbilt clinicians will not be screening or treating patients for respiratory illnesses at Vanderbilt Health Clinic at Walgreens locations. 

    If you do go to any Vanderbilt clinic with fever, cough or shortness of breath, please call ahead so that our staff can meet you with a mask for your safety and the safety of other patients and our staff.

    People outside the greater Nashville area with respiratory illnesses should contact their primary care provider.

  • To protect our patients, staff, and community, we have implemented further restrictions on visitation in our hospitals, emergency departments and outpatient clinics.

    Thank you for your understanding during this challenging time.  Be assured that our patients are getting exceptional care from our outstanding physicians, nurses, and staff in a way that protects their safety and that of others.

    Please note that instructions may differ slightly among our hospitals.

    More details can be found here but general guidance is as follows:

    • In Vanderbilt University Adult Hospital and Vanderbilt Wilson County Hospital, there are no visitors allowed. The only exceptions are obstetrics patients, who may have 1 partner, spouse or doula with them, and patients undergoing outpatient surgery or procedures, who may have 1 person with them.
    • In Monroe Carell Jr. Children's Hospital, there is 1 parent, guardian or caregiver allowed.
    • No visitors under age 16.
    • All visitors will be screened, including a series of health questions and temperature checks.
    • Only 1 person may accompany patients to outpatient clinic visits, both adults and children.

    Access points to hospitals and clinics restricted

    As VUMC continues to take preventative measures for our patients, families, visitors and health care teams, we are restricting access points at our hospitals and clinics. Please be aware of signage and directions regarding the current way to enter. Visitors will be screened with questions and temperature checks.

    Measures are for the safety of everyone

    The COVID-19 Hospital and Clinic Visitor Policy is intended to provide additional safeguards for our patients, families, visitors and caregivers through decreased exposure to individuals who may have been exposed to the novel coronavirus that causes COVID-19.

    Due to the changing nature of COVID-19’s presence in Middle Tennessee, this policy will be revised accordingly in response to circumstances.

    Updated: March 21, 2020

  • The only people being tested for coronavirus are those who meet the CDC criteria.

    If you have been tested at VUMC for coronavirus infection, you will find the results in your My Health at Vanderbilt account as soon as they are ready.

    My Health at Vanderbilt is your free secure online tool for managing your healthcare. If you not activated your account yet, now is a great time to so. As this situation evolves, My Health at Vanderbilt will be a key tool to communicate with our patients and keep you informed.

    It is also the place to message your provider, view your lab results, request appointments, pay your bill and more.

    Visit My Health at Vanderbilt today to set up your account. Be sure to download the app from the Google Play or App Store for on-the-go access.

  • A message from VUMC's Department of Finance

    We would like to share some details with you about billing for Coronavirus testing: 

    • As a means to maintain social distance, we are not currently requiring up-front collection of copays and deductibles for COVID-19 testing. 
    • Some insurance providers are agreeing to waive any out-of-pocket costs, but this information is changing rapidly. If you have questions about what you may owe for this testing, please contact your insurance carrier. 
    • To ensure we are able to bill your insurance, please confirm that we have your correct insurance information. 

    We understand that these are stressful times, and your health should be your primary concern.  It is ours too.

  • State and local governments have established hotlines to provide information and guidance about COVID-19 prevention, assessment and care.

    In addition, the Centers for Disease Control and Prevention has launched a new website, coronavirus.gov, with information for the public, health professionals, travelers, pregnant women and other groups.

    Tennessee's Hotline

    The Tennessee Department of Health and the Tennessee Poison Control Center have launched Coronavirus Public Information Hotlines. Additionally, anyone with suspicious symptoms and concerns about their health should contact their healthcare provider.

    The Tennessee Coronavirus Public Information Lines are (833) 556-2476 or (877)-857-2945. This line is available daily from 10 a.m.–10 p.m. (Central Time Zone). *Call volume may be high, so callers are urged to call again if getting a busy signal.

    People outside the greater Nashville area with respiratory illnesses should contact their primary care provider.

    Also visit the state's COVID-19 website.

    Metro Nashville's Hotline

    Metro Public Health Department officials has launched a COVID-19 telephone hotline at (615) 862-7777. Nurses and other public health professionals available to answer questions, provide the latest information about COVID-19, and assist Davidson County residents with the assessment process.

    The hotline has as 15 call takers and will operate daily, 7 a.m.-7 p.m.

    Please note: you cannot receive COVID-19 test results at this number.

    Those who call will have an option to access recorded messages offering the latest information about coronavirus and details about the Safer at Home Order in English and Spanish.

    For the latest on COVID-19 news in Nashville please visit COVID19.nashville.gov.

    Interpretation services will be available in Spanish and Arabic among other languages.

How to Help During COVID-19

We are so grateful for individuals, corporations, non-profits, organizations and others who are raising their hand to help.

From helping us stop the spread of the novel coronavirus to donating masks to financial gifts, we are thankful for our community.

If you want to pitch in, here are some ways you can do it.

 

How to Donate Hand-Sewn Masks

Vanderbilt University Medical Center currently has enough face masks and other personal protective equipment (PPE) to meet our needs. 

However, we are grateful so many in our community want to help to provide hand-sewn face masks. 

Read more about how to make and donate face masks here.

Show your support with 'Gratitunes'

gratitunes logo

 

Gratitunes are songs that say “thank you” to doctors, nurses and medical staff during COVID-19. It’s easy! When you choose a ‘Gratitune’ it is added to a playlist that is shared with Vanderbilt University Medical Center staff and streamed to clinics to help reduce anxiety and lift spirits. Share your Gratitune or other note of encouragement via social media with your friends and family! Let’s show our gratitude with Gratitunes!

Learn more and dedicate a tune!